Mayra Martinez
Winston Salem,NC
Summary
Experienced dependable Accounting specialist acknowledged for reliability, integrity and quick-learning ability. Highly skilled in QuickBooks Enterprise and QuickBooks Point of Sale with eye for identifying and correcting errors. Enthusiastically seeking role in which strong work ethic and resourceful nature will be highly valued, willing and able to go above and beyond to meet team objectives and foster company growth.
Overview
20
20
years of professional experience
Work History
Collection Representative
Kaplan Early Learning Company
Lewisville, NC
08.2022 - Current
- Contacted customers to discuss past due accounts and negotiated payment arrangements.
- Maintained accurate records of all collection activities in computer system.
- Followed up with customers via phone, mail or email to ensure timely payments were made.
- Investigated customer complaints and disputes related to billing errors or discrepancies.
- Worked closely with internal departments such as Sales, Credit, Accounts Receivable and Customer Service.
Customer Service Representative
Kaplan Early Learning Company
Lewisville, NC
06.2021 - 10.2022
- Reviewed open accounts for collection and trace efforts to meet or exceed performance goals.
- Identified reasons for delinquency to assist customers in resolving payment issues.
- Protected and preserved confidentiality and integrity of information to comply with HIPAA guidelines.
- Prepared letters, memos and other documents using word processing or spreadsheet software,
- Followed department calling scripts and procedures to optimize collections efforts.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Researched and resolved discrepancies on accounts.
Administrative Manager
Mino's Floral Supplies, Inc
Kernersville, NC
04.2007 - 10.2019
- Input financial data and produced reports using QuickBooks Enterprise System
- Reported financial data and updated financial records in ledgers and journals
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled Vendor Statements.
Office Administrative Assistant
FLORES ROOFING
Greensboro, NC
01.2004 - 07.2007
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Transferred and directed phone calls, guests and mail to correct staff members
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Education
High School Diploma -
Richmond Senior High School
Skills
- Accounts Receivable
- Accounts Payable
- Quickbooks
- ACH/EFT payments
- Payroll processing
- Account reconciliation
- Data entry
- Month-end reports
- POS Systems and Ordering Platforms
- Spanish Fluency
- Efficient and Detail-Oriented
- Order and Refund Processing
- Administrative and Office Support
- Microsoft Excel proficient
References
- Wanda Miller (336) 707-6712
- Avalro Crespo (336) 708-0282
- Francis Perez (336) 414-5786
- Patricia Gonzales (336) 829-4806
Timeline
Collection Representative
Kaplan Early Learning Company
08.2022 - Current
Customer Service Representative
Kaplan Early Learning Company
06.2021 - 10.2022
Administrative Manager
Mino's Floral Supplies, Inc
04.2007 - 10.2019
Office Administrative Assistant
FLORES ROOFING
01.2004 - 07.2007
High School Diploma -
Richmond Senior High School
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