Mayra Medina

· Supervise safely transportation of UACs during recreational, vocational and medical outings, following safety protocols.

· Assist in immediate transfer of children to needed locations.

· Accompany children from discharge to reunification process.

· Communicate with supervisors with needed documentations during flights, outings and shelter activities.

· Conduct a vehicle revision before utilizing it for program outings. Document and notify immediately to the correspondent Supervisor of any maintenance on the vehicle needes.

· Communicate with case management department before, during and after reunification flights.

· Prepared at any moment of needed emergency evacuation or unforeseen occurrences.

· Direct supervision of children while in ORR care.

• Facilitated group activities that promoted teamwork and social skills among residents.
• Monitored daily behavior and documented progress to ensure adherence to treatment goals.
• Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
• Completed clear and concise documentation of youth behavior and actions.
• Ensured proper medication administration for individuals under my care according to doctors'' orders.
• Assisted youth with obtaining resources such as food, clothing and shelter.

• Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
• Communicated daily with Program Administration and Department Leads.
• Performed necessary documentation and follow up on resident grievances.
• Address employee performance issues in a timely manner and maintaining documentation of conversations using memorandums and emails.
• Assisted Residents in moments of crisis and ensured residents safety and wellbeing.
• Communicate frequently with other Shift Supervisors and Shift Leaders regarding Important information about residents and provide staff with daily feedback.
• Logistically prepared and organized recreational and religious outings.
• Completed SIRs according to ORR mandated specific timeframes.
• Communicated with PSA for possible SA-SIRs and completed appropriate documentations in a timely manner.
• Coordinate on-site community meetings, and ensuring weekend group dynamics were completed.
• Promoted and maintained a positive peer group culture.
• Performed approval and timecard corrections.
• · Ensured New Employees check list were completed and personally ensured New Employees understood all expected policies to be complied.
• Updated Policy Binder with the most up to date policies.
• Conducted Intake and Discharge Services.
• Assisted Intake Department sending necessary emails to other departments, updating discharge list, and updating current resident count as intake and discharges were completed.
• Conducted Intake paperwork and organized UACs personal items.
• Documented appropriately NTA (Notice to Appear) and other DHS provided documents.
• Assisted Case Aides in the proper intake and discharge portal updates.
• Assisted in treatment team meetings for UACs under our care with mental health and behavioral issues.
• Ensured proper communication with Clinical and Medical Department in transfer of Residents to behavioral centers.
• Communicated in a daily basis with Clinical department regarding concerns with Residents behavioral/mental Health.
• · During intake and discharge I updated UC Portal status and KIMs as needed.
• · Communicated with Travel Coordinator for discharge paperwork and flight information.
• · Ensured new residents received all necessary program Issued items.
• · Ensured all confidential paperwork for UACs and Employees were stored appropriately in accordance to ORR and Licensing regulations.
• · Completed administrative and clerical duties, such as scanning, faxing, copying, printing and scheduling meetings and appointments with YCWs and UACS.
• · Communicated with Training Department in scheduling YCWs to mandated trainings and meetings.
• Trained new staff on operational procedures and best practices for patient care.
• Coordinated shift schedules to optimize coverage and maintain service quality.
• Implemented process improvements that enhanced team productivity and reduced errors.
• Facilitated communication between departments to streamline patient management processes.
• Conducted performance evaluations, providing feedback to foster employee development.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Supervision of all Youth Care Department, Logistics and Medical Assistants.
• Performed as needed Intake and Discharge paperwork, approval of release and reunification's on site.
• Communicated with Dallas Event Center Emergency Shelter, on transfer approvals and daily notification of facility population.
• Communicated with MVM on Residents transfers and travel arrangements.
• Ensured appropriate shelter care and line of sight supervision of unaccompanied minors by
• Ensuring assigned staff were handled appropriately and is organized.
• Supports the Program Manager through formal meetings including ZOOM meetings with other facilities.
• Communicates frequently with other shelter site departments and supports staff regarding important information about residents.
• Provided assistance to UACs who were Covid-19 positive and ensured medical accessed minors in a timely manner.
• Oversaw daily operations and ensured compliance with regulatory standards.
• Implemented process improvements that enhanced workflow efficiency.
• Trained and mentored junior staff on best practices and procedures.
• Coordinated team schedules to optimize resource allocation and coverage.
• Collaborated with cross-functional teams to align project goals with organizational objectives.
• Collaborated with other Site Leads to share best practices and improve overall company performance.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.

• Ensured appropriate shelter care and line of sight supervision of unaccompanied minors by assigning staff to the appropriate ratio as per Licensing Regulations.
• Support the Lead Supervisor and YCW Supervisor through formal or informal supervision and provided staff with ongoing feedback.
• Ensured YCWs were assigned with Residents who required one on one supervision due to behavioral issues and mental health medications.
• Assisted during moments of crisis with UACs and communicated with on call clinician for risk assessments.
• Communicate frequently with Shift Supervisors and Shift Leaders regarding Important information about residents and provide staff with constant feedback.
• Updated Policy Binder with the most up to date policies.
• Updated data of current UACs into the information system.
• Maintained a well-organized program record of employees and UACs records in accordance with program and Licensing standards.
• Assisted YCW Supervisor with the completion of SIRs ensuring minors safety and wellbeing.
• Communicated with PSA for possible SA-SIRs and completed appropriate documentations in a timely manner.
• Assisted Intake Department sending necessary emails to other departments, updating discharge list, and updating current resident count as intake and discharges were completed.
• Conducted Intake paperwork and organized UACs personal items.
• Documented appropriately NTA (Notice to Appear) and other DHS provided documents.
• Ensured new residents received all necessary program Issued items.
• Performed placements for daily floor assignments ensuring ratio was always met.
• Assisted COVID- 19 positive residents with medication and temperature checks through shift.
• Communicated with Travel Coordinator for discharge paperwork and flight information.

· Ensured new residents received all necessary program Issued items.

· Ensured all confidential paperwork for UACs and Employees were stored appropriately in accordance to ORR and Licensing regulations.

· Completed administrative and clerical duties, such as scanning, faxing, copying, printing and scheduling meetings and appointments with YCWs and UACS.

• Provided direct care and support to youth in residential setting.
• Facilitated individual and group activities promoting social skills and emotional well-being.
• Collaborated with multidisciplinary team to develop personalized care plans for residents.
• Monitored behavior and implemented interventions to ensure safety and compliance with policies.
• Implemented behavior management techniques to support emotional and social development.
• Monitored and documented resident progress, ensuring accurate records of behavioral changes.
• Led crisis intervention sessions, effectively de-escalating challenging situations with residents.
• Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
• Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
• Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
• Assisted in proper evacuation of youth during emergency situations such as inclement weather.
• Maintained detailed records of each youth's progress and challenges to inform care strategies and interventions.
• Ensured proper medication administration for individuals under my care according to doctors'' orders.
• Assisted youth with obtaining resources such as food, clothing and shelter.
• Completed clear and concise documentation of youth behavior and actions.