Mayra Mendoza
Corona,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with great accuracy.
Overview
13
13
years of professional experience
Work History
Administrative Coordinator II
Kaiser Permanente
08.2023 - Current
- Ensured accurate record-keeping by maintaining up-to-date physical and electronic files on employee information.
- Provided exceptional customer service to employees, addressing inquiries promptly and professionally via phone or email correspondence.
- Types and adjusts weekly and monthly staffing schedule.
- Coordinates department/unit to include: daily staffing needs, making reassignments, calling replacement personnel, and canceling personnel according to established procedures.
- Collaborated with managers to identify and address employee relations issues.
- Managed inventory levels, ensuring accurate stock counts and availability for operational needs.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Implemented quality control measures, cross-checking orders against packing slips before shipment confirmation.
- Placed clinical supplies orders for 13 clinical laboratories
- Ordered substitutions for backordered supplies to insure proper patient care.
- Collaborated with the warehouse team for timely dispatch of products, ensuring on-time deliveries.
Administrative Coordinator II
Actalent - Kaiser Permanente
05.2023 - 08.2023
- Communicate scheduling changes to management, implementing proof-of-receipt to reduce errors.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Proactively identify scheduling issues and developed quick solutions.
- Gather employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Collaborated with department heads to identify staffing needs, ensuring proper allocation of resources across teams.
Customer Service Representative I
Ferguson Enterprises LLC
02.2018 - 05.2023
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Eligibility Technician I
County Of Riverside DPSS
06.2012 - 12.2013
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Education
Associate of Science - Criminal Justice
Everest College
Rancho Cucamonga, CA2006
High School Diploma -
Centennial High School
Corona, CA2001
Skills
- Effective Multitasking
- Documentation Skills
- Time Management Skills
- Verbal and Written Communication
- Calendar Coordination
- Strategic Planning
- Staff Scheduling Procedures
- Manage Schedules
- Status Updates
- Critical Thinking
Timeline
Administrative Coordinator II
Kaiser Permanente
08.2023 - Current
Administrative Coordinator II
Actalent - Kaiser Permanente
05.2023 - 08.2023
Customer Service Representative I
Ferguson Enterprises LLC
02.2018 - 05.2023
Eligibility Technician I
County Of Riverside DPSS
06.2012 - 12.2013
Associate of Science - Criminal Justice
Everest College
High School Diploma -
Centennial High School
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