MAYRA OLIVAS
El Paso
Summary
Results-driven management professional with expertise in leading warehouse operations and optimizing logistics. Skilled in program management and team building, enhancing fulfillment and supply chain efficiency. Focused on driving profitability and sustainable growth through the implementation of best practices.
Overview
17
17
years of professional experience
Work History
Warehouse Supervisor
Strattec Security Corporation
El Paso, TX
06.2020 - Current
- Supervised daily warehouse operations, ensuring adherence to safety protocols and efficient workflow.
- Coordinated shipping and receiving activities, optimizing logistics to improve delivery efficiency.
- Implemented process improvements that enhanced order fulfillment accuracy and reduced lead times.
- Conducted regular inventory audits, identifying discrepancies and maintaining stock accuracy.
- Trained and mentored staff on equipment usage and best practices for inventory management.
- Developed training materials for new hires, streamlining onboarding processes and enhancing team performance.
- Collaborated with cross-functional teams to address operational challenges and implement solutions effectively.
- Monitored key performance indicators to assess productivity levels, driving continuous improvement initiatives.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Kept detailed records of inventory and merchandise inventory transactions.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Managed merchandise inventory transactions.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Supported production workers in meeting goals without compromising safety and compliance.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting accurate and track material movements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operational goals and exceed performance targets.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Handled day-to-day shipping and receiving overseeing more than 3000 pallets per day.
- Resolved conflicts between team members and addressed complaints or grievances.
- Enforced team adherence to safety regulations and protocols.
- Determined staffing needs, developing schedules to staff all shifts.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Monitored progress of tasks to provide feedback for improvement.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Customer Account Specialist
Strattec Security Corporation
El Paso, TX
10.2018 - 06.2020
- Developed strong relationships with customers, enhancing satisfaction and loyalty through effective communication.
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Coordinated account updates, ensuring timely processing of customer requests and changes.
- Analyzed customer feedback to identify trends and recommend improvements to service delivery.
- EDI Demand Analysis, OEM Customers FORD, STELLANTIS AND GENERAL MOTORS as principal.
- Customer Portal Expert Level
- Fluctuations and Customer communications analysis , Waterfall interpreter to communicate to the Supply chain process.
- Quality Complaints follow up ( RMA process ) credits and replacement parts when needed.
- Interplant support especially on Supply Chain process.
- Prototypes process General Motors, FORD and Stellantis portal
Customer Service Representative
GLOBAL ENTERPRISES
El Paso, TX
01.2017 - 10.2018
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate responses.
- Managed customer accounts, facilitating updates and changes to enhance service delivery.
- Trained new staff on customer service protocols, enhancing team performance and knowledge retention.
- Collaborated with team members to improve workflow efficiency and address service challenges.
- OEM Customer FORD, international shipments direct to Customer
- EDI Demand Analysis fluctuations, avoiding extra charges to expedite material due to the increases above contractual agreement
Program Manager
MFI INTERNATIONAL
07.2010 - 03.2017
- In charge of: Customer Orders, loading orders into a ERP system, follow up on Deliveries, Manage Customer complaints, Quality assurance.
- On Time Deliveries, in charge to ship all product before ETD or Customer Order date, also develop carriers and milk run to be faster on deliveries and get less freight cost maximizing the loads.
- Focused on achieving high customer satisfaction by addressing concerns and ensuring defect-free products., make sure Customer needs hit the delivery date and get the best level of satisfaction with no defects on the product.
- Coordinated logistics to achieve timely product deliveries while reducing freight costs., in charge of shipping all product before ETD or Customer Order date, also develop carriers and milk run to be faster on deliveries and get less freight cost maximizing the loads.
- Performed cost, schedule, contract performance, variance, and risk analysis to inform project decisions.
Accountant
MFI International
El Paso, TX
06.2009 - 06.2010
- Oversaw financial operations, ensuring accounts were processed accurately. to make accounts receivable, payable, payrolls, Income statement, etc.
- Entered invoices against receipts into ERP system, generated accounts payable, and processed payments via wire transfers or checks.
- Delivered customer aging reports to customers to confirm payment receipt according to terms.
Education
BBA - Accounting/BA
ITCJ
Ciudad Juarez, Chihuahua, Mexico01-2003
CPIM - Logistics And Supply Chain Management
APICS
El Paso, TX, United States01-2011
Skills
- Production Scheduling
- Operations management
- Operational leadership
- Cost reduction
- Forecasting
- Manufacturing Process
- Vendor management
- Inventory management
- Sales Force
- Microsoft Office
- Solve Problems
- Decisive leader
- Leadership
- Team building
- Salesforce
- Conflict resolution
- Accounting and finance background
- Self-motivated
- Self-starter
- Auto Starter
- Goal-oriented
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Warehouse Supervisor
Strattec Security Corporation
06.2020 - Current
Customer Account Specialist
Strattec Security Corporation
10.2018 - 06.2020
Customer Service Representative
GLOBAL ENTERPRISES
01.2017 - 10.2018
Program Manager
MFI INTERNATIONAL
07.2010 - 03.2017
Accountant
MFI International
06.2009 - 06.2010
BBA - Accounting/BA
ITCJ
CPIM - Logistics And Supply Chain Management
APICS