Mayra Pina
Las Vegas,NV
Summary
15+ years in customer service and hospitality. Which include experience in a sales/retail field, high pace dining on the Las Vegas strip, esthetics/beauty and more! This experience has improved my knowledge and skill sets in the selling of merchandise or products, excellent communication techniques and comfortability in customer service. As well as learning new skills and mastering them in each job and educational venture.
I continue to strive for new opportunities in which I can bring my current skills and quick adaptability and learning!
Overview
17
17
years of professional experience
Work History
Server
Cabo Wabo Cantina
Las Vegas, NV
01.2014 - Current
- Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills
- Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options
- Serves patrons with food and beverages in positive and friendly manner
- Strong ability to upsell souvenirs, food additions and drink additions.
- Maintains dining ambiance with enthusiastic attitude.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Licensed Esthetician and Lash Artist
Independent
Las Vegas, NV
12.2020 - Current
- Consulted with clients to understand desired look and discuss available lash options.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Taught clients how best to care for lash extensions and prevent problems.
- Educated clients on how to clean and maintain lash extensions.
- Followed strict safety standards to protect clients from injury or infection.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Increased drama of looks by completing lash lifts and tints for clients.
- Used social media platforms to promote salon and services.
Lash Consultant
Paris Lash Academy
Las Vegas, NV
01.2022 - 01.2023
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Strategized and developed video content for PLA website and social media publications.
- Interacted with followers to answer questions related to health, cleanliness, technique and proper steps of procedure.
- Worked with a team to communicate overall needs and tactics to increase engagement and satisfactory problem solving for questions that needed consultation
Lead CSR/Bartender
Pole Position Raceway
Las Vegas, NV
02.2013 - 06.2015
- Customer Service, running registers making sure races ran safely and to regulations.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Organized larger events and parties for big groups and buyouts.
- (Bartending) served drinks, maintained health code procedures and oversaw operation of bar area.
S&R Associate
NIKE Las Vegas
Las Vegas, NV
02.2012 - 10.2012
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Sorted and delivered materials to different work areas and staff.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
Sales Associate, Cashier, Merchandiser
NIKE Factory Store North
Las Vegas, NV
08.2009 - 11.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Lincoln Tech Diploma - Esthetics
Euphoria Institute of Beauty Arts & Sciences
Las Vegas, NV07.2021
High School Diploma -
Clark County Adult High School
Las Vegas, NV06.2012
Skills
- Bilingual (English and Spanish)
- High volume restaurant experience
- Upselling ability
- Bartending and serving experience
- Nevada health and tam experience
- Retail experience both shipping/receiving and store floor
- Esthetics skills(licensed)
- Team management
- Consultation and customer satisfaction skills
Timeline
Lash Consultant
Paris Lash Academy
01.2022 - 01.2023
Licensed Esthetician and Lash Artist
Independent
12.2020 - Current
Server
Cabo Wabo Cantina
01.2014 - Current
Lead CSR/Bartender
Pole Position Raceway
02.2013 - 06.2015
S&R Associate
NIKE Las Vegas
02.2012 - 10.2012
Sales Associate, Cashier, Merchandiser
NIKE Factory Store North
08.2009 - 11.2011
Lincoln Tech Diploma - Esthetics
Euphoria Institute of Beauty Arts & Sciences
High School Diploma -
Clark County Adult High School