Mayra Rodriguez
Salt Lake City,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
CSR
Willis Towers Watson
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
ACSR
Willis Towers Watson
08.2015 - Current
- Responded to customer requests for products, services, and company information.
- Complete applications accurately and quickly.
- Assisted with app review for the department.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Horizonte Instruction And Training
Salt Lake City, UT06.2008
Skills
- Strong Analytical and Problem-Solving Skills
- Speaking
- Research
- Staff Training
- Prioritization
- Customer Relations
- Understanding Customer Needs
- Problem-Solving Ability
Timeline
CSR
Willis Towers Watson
12.2022 - Current
ACSR
Willis Towers Watson
08.2015 - Current
High School Diploma -
Horizonte Instruction And Training