Mayra Sanchez
Chicago,IL
Summary
Highly motivated and accomplished professional with over twenty years of experience in customer service and sales supports. Offering outstanding team leadership using well-developed interpersonal skills and the ability to motivate and direct others. Exceptionally organized and disciplined with a genuine passion for banking administration.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Hyde Park Bank A Wintrust Community Bank Charter
Chicago, United States
07.2022 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Implemented process improvements to increase productivity.
Relationship Banking Officer
Hyde Park Bank A Wintrust Community Bank Charter
Chicago, IL
09.2021 - Current
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Contacted prospective customers to present service options and explain details.
- Boosted financial service sales by using cross-selling techniques.
- Drove sales by following up with leads and new customers through outbound calls.
- Exceeded checking account goals each month.
Personal Banker
FirstMidwest Bank
Chicago, IL
05.2019 - 09.2021
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Maximized revenue through improved sales techniques and branch productivity.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Maintained friendly and professional customer interactions.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Senior Relationship Banker
Bridgeview Bank
Chicago, IL
05.2016 - 05.2019
- Expanded client base by promoting new financial products.
- Built client rapport to ensure consistent satisfaction and loyalty..
- Maximized revenue through improved sales techniques and branch productivity.
- Contacted potential clients to pursue sales and gather funds.
- Exceeded sales goals in Checking acounts on a consistent basis.
- Participated in community events to promote the bank and products.
- Opened, closed and updated accounts for customers.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Created and managed community events and customer promotions.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Managed portfolio of accounts and monitored for issues in need of attention.
Personal Banker III
MB Financial Bank
Chicago IL
01.2009 - 05.2016
- Make overdraft/uncollected decisions; approve large transactions.
- Provide assistance to the branch manager in reviewing all new accounts to verify due diligence, OFAC, and ID verification performed by all branch bankers to maintain a passing grade during internal audits.
- Set-up Bank@Work events and promote banking products along with banking promotions.
- Sell Annuities. This year I have exceeded my sales goal (Sales year to date $420,000.00/gross revenue $18,000.00).
Retail Banking Officer
Corus Bank
Chicago IL
01.2006 - 01.2009
- Made overdraft/ uncollected decisions; approved large transactions.
- Performed all duties of a personal banker; opened new accounts, cross sold banking products, performed exemplary customer service, assured branch sales goals were met; assisted banking manager in creating new business.
- Processed quarterly Vault and ATM audits.
- Assessed clients' financial situations to develop strategic financial planning solutions.
Teller Supervisor
Corus Bank
Chicago IL
04.1997 - 05.2000
- Reviewed daily transactions, assuring compliance with Reg CC, preventing occurrences of fraudulent transactions.
- Assessed weekly transactions and gathered required information to properly process CTR filing, assuring branch compliance with BSA requirements.
- Managed weekly schedule of 10-15 employees and enforced work ethic policies, ensuring that proper work etiquette was followed by all employees.
- Oversaw the purchasing of currency from the Federal Reserve Bank and audited all incoming and outgoing cash, preventing errors that would lead to a loss for the bank.
- Responsible for quarterly audits of the branch; oversaw that all audits and security procedures were followed.
Senior Teller
Corus Bank
Chicago IL
06.1995 - 04.1997
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly prepared customer and ATM cash and change orders.
- Processed quarterly Vault and ATM audits with a zero error rate.
Education
General Credits
Wright College
Skills
- Goal-oriented
- Self-sufficient
- Team player
- Organized
- Knowledgeable in Excel and Microsoft Word
- Strong team-builder
- Cash handling expertise
- Sales professional
- Licensed to sell Annuities
Certification
*Licensed in Illinois to sell Annuities 9/2010.
*Notary Public Certificate
Additional Information
*Reference available upon request
*Bilingual (English/Spanish)
*Bilingual (English/Spanish)
Timeline
Assistant Branch Manager
Hyde Park Bank A Wintrust Community Bank Charter
07.2022 - Current
Relationship Banking Officer
Hyde Park Bank A Wintrust Community Bank Charter
09.2021 - Current
Personal Banker
FirstMidwest Bank
05.2019 - 09.2021
Senior Relationship Banker
Bridgeview Bank
05.2016 - 05.2019
Personal Banker III
MB Financial Bank
01.2009 - 05.2016
Retail Banking Officer
Corus Bank
01.2006 - 01.2009
Teller Supervisor
Corus Bank
04.1997 - 05.2000
Senior Teller
Corus Bank
06.1995 - 04.1997
General Credits
Wright College