LAURA KARELY VERDUGO
Hayward ,CA
Summary
Motivated and knowledgeable professional with over 11 years of experience in customer service, sales and finance. Dedicated to achieving company expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager
Stanford Federal Credit Union
04.2019 - 08.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Contributed to the development and implementation of strategic plans for the branch that aligned with overall bank objectives, driving sustained growth and success.
Client Experience Operations Manager II
BBVA Compass
12.2018 - Current
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Managed company budget by designing a complex financial model that tracked and validated expenses.
- Trained and directed new hires.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Contacted potential clients to pursue sales and gather funds.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Gathered data and built financial models around key metrics.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Sales And Service Advisor
BBVA Compass
01.2018 - 12.2018
- Contacted potential clients to pursue sales.
- Executed wire transfers, stop payments and account transfers.
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Answered inquiries on banking products including checking, savings, loans and lines of credit.
- Represented bank at community events to establish strong ties and promote business.
Personal Banker
Citibank
02.2015 - 03.2017
- Provide full range of financial services based on clients financial needs Assist clients during loan and account application process Greeted and interfaced with clients to facilitate daily banking transactions Balanced daily cash transactions to ensure accuracy.
Personal Banker
Wells Fargo Bank
12.2012 - 01.2015
- Manage customer bank accounts; open, close and oversee transactions Resolve issues with banking services and accounts Reach out to new and existing customers to present financial opportunities Manage sales activities in order to exceed sales goals.
Teller
Wells Fargo Bank
07.2012 - 12.2012
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Adelante High School
Roseville, CABachelor of Science - Environmental Studies
Gonzaga University in Florence
Florence, Italy08.2023
Bachelor of Science - Environmental Health
University of San Francisco
San Francisco, CA05.2025
Skills
- Cross-selling expertise
- Team leadership
- Bilingual (Spanish)
- Strong client relations
- Cash handling
- Proactive
- Detailed oriented
- Excellent communication skills
- Goal-oriented
- Self-sufficient
- Positive and friendly
Spanish
Native: Spanish is my native language, grew up speaking it and have mastered all aspects of, including grammar, complex concepts and extensive vocabulary.
Languages
Italian
Limited Working
Timeline
Assistant Branch Manager
Stanford Federal Credit Union
04.2019 - 08.2023
Client Experience Operations Manager II
BBVA Compass
12.2018 - Current
Sales And Service Advisor
BBVA Compass
01.2018 - 12.2018
Personal Banker
Citibank
02.2015 - 03.2017
Personal Banker
Wells Fargo Bank
12.2012 - 01.2015
Teller
Wells Fargo Bank
07.2012 - 12.2012
High School Diploma -
Adelante High School
Bachelor of Science - Environmental Studies
Gonzaga University in Florence
Bachelor of Science - Environmental Health
University of San Francisco
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