mayra soto
Zephyrhills
Summary
I am an experienced and dependable individual, eager to use my organizational and time management skills in various settings, where I can enhance them while contributing to company growth.
Overview
27
27
years of professional experience
Work History
Homemaker Aide
Self-employeed
ZEPHYRHILLS
04.2007 - Current
- Took care of family by providing food, and daily necessities.
- planned recreational activities.
- housekeeping duties.
Customer Service Representative
Accent Marketing Group
Zephyrhills
10.1998 - 01.2006
- received inbound calls in a call center setting
- made changes to customer's accounts per their request
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
- resolved difficult situations by contacting proper department to help customers who had trouble with their accounts
Education
High School Diploma -
Fort Hamilton Hs
Brooklyn, NY06-1983
Skills
- Meal planning
- Housekeeping management
- Activity coordination
- Budget management
- Personal care
- Time management
- Communication skills
- Team collaboration
- Problem solving
- Attention to detail
- Proper phone etiquette
- Data entry
Languages
Spanish
Professional
Timeline
Homemaker Aide
Self-employeed
04.2007 - Current
Customer Service Representative
Accent Marketing Group
10.1998 - 01.2006
High School Diploma -
Fort Hamilton Hs