Creative, organized, and motivational person who champions children’s achievements. Able to engage with children to drive comprehension and participation. Accomplished in building trust and meaningful relationships between children and parents. Thrives in a diverse and collaborative environment. My experience includes functions in Administration, Supervision, Customer Service, and Program Management. I am currently starting school to earn a degree in early childhood education. Fluent in Spanish and English.
Work History
Customer Service Representative
NM811 New Mexico Utility Damage Prevention & Excav
Albuquerque
2022 - 2023
Answering incoming telephone calls in a courteous and professional manner.
Taking detailed information from callers to determine the excavation site.
Management accurately mapping processes to locate the excavation site.
Ensures that the information obtained is complete and appropriate.
Notified member utility companies about the locate request.
Provide callers with the ticket number of requested excavation site information.
Program Readiness
Delphi Calvados Zacatecas Cluster
Zacatecas
2013 - 2016
Manage all engineering changes and pre-production phases for all Chrysler platforms.
Load part numbers into the system with all parameters, EDI set up for the new customer, and establish logistics for shipments.
Get requirements on time for pre-production and V1 phases from tiers and direct customers.
Negotiate delivery with the customer.
Ensure a 100% delivery to the customer.
Cycle Count and Process Supervisor
Saratoga Food Specialties
Bolingbrook
2011 - 2012
Creation and execution of warehouse procedures.
Data reconciliation of raw materials and commodities received physically and in the system.
Conducting internal cycle count analysis to improve methods for inventory variances.
Education
College Degree - Financial Accounting
Universidad Autonomy De Zacatecas
Zacatecas, Mexico
01-2004
Skills
My outstanding skills are leadership, effective communication, relationship building, patience, being upbeat, creativity, dedication, caring, and I am always willing to learn
Computer programs:
Inventories and requirements in SAP, Microsoft Office
(Advanced)
Timeline
Customer Service Representative
NM811 New Mexico Utility Damage Prevention & Excav