Mayra Valdes
Port Richey,FL
Summary
To work for a company that will utilize my skills while allowing me to grow within the company personally and professionally
Overview
12
12
years of professional experience
1
1
Certification
Work History
Truck Dispatcher
Lioness Dispatch LLC
01.2020 - 05.2024
- In this position I have been in charge of finding freight load for each truck and gathering all of the information for said truck to be able to pick up and deliver in a timely manner.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Customer service representative
RXO
05.2023 - 09.2023
- In this position I was in charge of handling customer and driver calls
- Organized loads and routed accordingly to the day needs
- At the end of the day I would call customers to inform them of their time window for delivery.
Delivery Driver
Express Pack Service (Amazon)
04.2018 - 11.2019
- In this position I had to load a van every morning with packages and drive to a specific city to deliver said packages
- An amount from 150-200 packages to over 100 different locations
- Then later return to base and return any undeliverable packages.
Check in agent
Air Canada
10.2017 - 02.2018
- In this position I oversaw checking in passengers and their luggage
- Charge for any due amount and then get an aircraft cleaned and ready to board.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
Technical Support
Alorica
06.2016 - 10.2017
- Provided exceptional technical support to clients, resolving complex issues promptly and effectively.
- Increased customer satisfaction by providing efficient technical support and solutions.
Crew Member/Shift Manager
McDonald's
05.2012 - 06.2016
- I was a cashier and during that time, I developed my customer service experience and communication skills
- As a shift manager, I utilized my skills to run the store smoothly while still giving excellent customer service.
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
Education
Camera Technician -
CCAT
Miami, FL06.2014
High School Diploma -
Miami Edison Senior
05.2012
Skills
- Tech Savvy
- Fluent Bi-lingual (English and Spanish)
- Extensive Customer Service Experience
- Resourcefulness
- Freight Rate Negotiation
- Deadline-oriented
- Documentation Management
- Dispatch Software Proficiency
- Spanish Translators
- Interpreter
Certification
- Mobile Notary
- Loan signing agent
- Remote Online Notary
- HIPAA certified
- Bookkeeping
- Microsoft Excel
- Medical Terminology
- Legal Terminology
- Immigration Forms Adjuster
References
- Miguel 305-619-7245
- Pierina 786-314-8939
Timeline
Customer service representative
RXO
05.2023 - 09.2023
Truck Dispatcher
Lioness Dispatch LLC
01.2020 - 05.2024
Delivery Driver
Express Pack Service (Amazon)
04.2018 - 11.2019
Check in agent
Air Canada
10.2017 - 02.2018
Technical Support
Alorica
06.2016 - 10.2017
Crew Member/Shift Manager
McDonald's
05.2012 - 06.2016
Camera Technician -
CCAT
High School Diploma -
Miami Edison Senior