Mayra Valdivia
Las Vegas,NV
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
9
9
years of professional experience
Work History
Supervisor/ Team Leader
La Subs And Salads
Las Vegas, NV
04.2019 - 07.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Cashier
Breakfast And Burgers
Las Vegas, NV
08.2016 - 03.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Host
Dennys Restaurant
Las Vegas, NV
02.2014 - 05.2015
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Chaparral High School
Las Vegas, NVSkills
- Staff Management
- Process Improvement
- Strategic Planning
- Staff Discipline
- Leadership Abilities
- Employee Motivation
Timeline
Supervisor/ Team Leader
La Subs And Salads
04.2019 - 07.2023
Cashier
Breakfast And Burgers
08.2016 - 03.2019
Host
Dennys Restaurant
02.2014 - 05.2015
Chaparral High School