Mayra Alejandra Garcia
WINGSTOP
Colorado Springs,CO
2
Languages
14
years of professional experience
Motivated with General Manager experience seeking internship in a new area to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Hardworking and reliable with strong ability in customer service. Highly organized, proactive and punctual with team-oriented mentality. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Work History
General Manager
5 Years 10 Months- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Managed inventory levels and conducted corrective action planning to minimize long term costs
- Created schedules and monitored payroll to remain within budget
- Led employee evaluations with constructive feedback to boost performance
- Supervised employees through planning, assignments and direction
- Administered employee discipline through verbal and written warnings
- Conduced employe evaluations to provide adequate feedback and recognize quality performance
- Recruited, interviewed and hired qualified staff for open positions
- Tracked monthly sales to generate reports for business development planning
- Trained employees on duties, policies and procedures,
- Guided management and supervisory staff to promote smooth operations
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Shift Supervisor
2 Years 8 Months- Major responsibilities included making bank deposits, handling money, working on the cash register and drive thru, taking customer orders and cooking as well
- I would handle customer complaints and take care of opening and closing paperwork.
Environmental Services Housekeeper
9 Months- Working as a housekeeper for the hospital meant I would have the responsibility of cleaning the hospital rooms (sanitizing/disinfecting) after patients and leaving them ready for the next
- My job also included buffing hallway floors and cleaning windows, cleaning the lobby area and taking trashes out.
Lead Counter
2 Years 7 Months- My major responsibilities included making sure the store was up and ready for opening, such as making sure the cooks had all of the dishes set in the kitchen and set up on the steam table
- Making bank deposits and handling large amount of money each day after closing
- I also worked cash register and drive thru taking customer orders and packing them
- I would handle customer complaints and made sure the issue was solved in a good timely manner and reporting the outcome to the manager.
Education
GED
Skills
Responsible
dedicated
ambitious
organized and people-oriented.
Cross-functioning team management.
Performance improvements.
Supervision and training.
Staff scheduling.
Team leadership.
Budget control.
Employee motivation.
Mathematical calculation and reasoning.
Recruitment and hiring.
Hiring and onboarding.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
WINGSTOP
08.2016 - 06.2022Read More
Shift Supervisor
KFC
11.2013 - 07.2016Read More
Environmental Services Housekeeper
LAS PALMAS MEDICAL CENTER
11.2012 - 08.2013Read More
Lead Counter
PANDA EXPRESS
06.2008 - 01.2011Read More
EL PASO COMMUNITY COLLEGE
GED
Read More