Mayra Liz Rodriguez
Fort Moore,GA
Summary
I am seeking employment where I can use my talents, skills and knowledge. I want to be part of success in an environment of growth and excellence. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
OVS Verification Specialist
Assurance- Instant Teams
Remote
09.2022 - 04.2024
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Served an outbound dialer system averaging of 300+ calls a day
- Worked on meeting daily and weekly Kpis to ensure productivity and effeciency.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Store Checker (GS-3 STEP 1)
Defense Commissary Agency (DeCA)
Schofield Barracks, HI
03.2019 - 01.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Credit Department Associate
Harris Jewelry
Killeen, TX
08.2013 - 02.2014
- Sales approval of credit, cashier and customer service.
- Contributed to departmental goals by proactively identifying areas for improvement and recommending actionable solutions.
- Reduced errors in data entry by maintaining accurate records and diligently verifying information.
- Handled cash transactions and maintained sales and payments records accurately.
- Reviewed complex financial statements to determine appropriate credit limits and loan terms for potential customers.
RETAIL WORKER
RAINBOW STORES
Temple, TX
07.2012 - 02.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
OFFICE ASSISTANT
PUERTO RICO STORAGE & DISTRIBUTION
Aguadilla, PR
08.2010 - 06.2012
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Monitored security to help maintain equipment, data and information safety.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Education
No Degree - Marketing
Interamerican University of Puerto Rico
Aguadilla, PR High School Diploma -
Juan Suarez Pelegrina
05.2011
Skills
- Bilingual, speak Spanish fluently
- Customer Service
- Data entry proficiency
- Excellent PC skills, proficient in Microsoft Word, Excel, Power Point and Outlook
- Identity Verification
- Problem-solving abilities
- Call center experience
- Money handling abilities
- Product Sales
- Critical Thinking
- Customer satisfaction measurement
- Clerical Support
Timeline
OVS Verification Specialist
Assurance- Instant Teams
09.2022 - 04.2024
Sales Store Checker (GS-3 STEP 1)
Defense Commissary Agency (DeCA)
03.2019 - 01.2021
Credit Department Associate
Harris Jewelry
08.2013 - 02.2014
RETAIL WORKER
RAINBOW STORES
07.2012 - 02.2013
OFFICE ASSISTANT
PUERTO RICO STORAGE & DISTRIBUTION
08.2010 - 06.2012
No Degree - Marketing
Interamerican University of Puerto Rico
High School Diploma -
Juan Suarez Pelegrina