Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Mayra Roxana Garcia

Laredo

Summary

Detail-oriented Warehouse Professional with over 12 years of experience in NB distribution warehousing, recognized for exceptional time management and organizational skills. Proven track record in leading teams to accurately fulfill orders while maintaining high standards of quality and efficiency. Strong communicator adept at collaborating with management to drive operational success and facilitate company growth. Seeking to leverage expertise in a dynamic entry-level role to further enhance skills and contribute to organizational objectives.

Overview

16
16
years of professional experience

Work History

Distribution Manager

Jamco International
Laredo
09.2021 - 12.2024
  • Streamlined inventory management processes by creating a comprehensive tracking system.
  • Optimized stock levels by analyzing demand data.
  • Supervised warehouse processes, guaranteeing adherence to safety guidelines.
  • Supervise distribution staff's daily activities, delivering necessary guidance and support.
  • Collaborate with customers to address disputes concerning order fulfillment.
  • Evaluated Forklift operators and CSR metrics to identify improvement opportunities.
  • Identified potential enhancements in distribution systems to improve efficiency.

CSR-Logistics Agent

Yusen Logistics (Inc.)
Laredo
09.2010 - 09.2021
  • Evaluated call data to uncover opportunities for refining customer service procedures.
  • Attended training sessions to enhance team performance and knowledge.
  • Delivered exceptional customer service while handling concurrent tasks.
  • Responded to emails and phone calls promptly.
  • Enhanced customer satisfaction through effective problem resolution.
  • Assisted clients with order processing and shipment tracking information.

Cashier/ Customer Service

Forever21
Laredo
05.2009 - 09.2010
  • Oversaw daily cash wrap and customer interactions.
  • Delivered exceptional customer service in alignment with company standards.
  • Provided detailed information on company policies.
  • Verified cash drawer balance at shift start to confirm accuracy.
  • Maintained inventory by replenishing shelves with goods.
  • Answered customer inquiries regarding store policies and procedures.
  • Completed assignments designated by leadership.
  • Guided customers to locate specific products.

Education

High School Diploma -

Gateway Academy
Laredo, TX
05-2008

Skills

  • Customer service
  • Strategic planning
  • Quality management
  • Customer relationship management
  • Organizational skills
  • Operational excellence
  • Warehouse management
  • Analytical report development
  • Workload analysis
  • Logistics coordination for imports and exports
  • Inventory management
  • Transportation management software expertise
  • AS400 system management
  • Warehousing operations

References

  • Karla Hernandez, JAMCO International (Interim Distribution Manager) (956)898-4896
  • Rodolfo Davila, Yusen Logistics (CSR) (956) 231-7194

Languages

English
Professional
Spanish
Professional

Timeline

Distribution Manager

Jamco International
09.2021 - 12.2024

CSR-Logistics Agent

Yusen Logistics (Inc.)
09.2010 - 09.2021

Cashier/ Customer Service

Forever21
05.2009 - 09.2010

High School Diploma -

Gateway Academy

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