Mayreni Morales
Hayward,CA
Summary
Dedicated and detail-oriented professional with experience in case management, customer service, production operations, and janitorial services. Adept at providing support to vulnerable populations, ensuring quality control, and maintaining high standards in workplace efficiency and cleanliness. Strong communication, problem-solving, and multitasking skills, with a proven ability to work in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Case Manager/Ambassador
Five Keys Ellis Shelter
San Francisco, CA
08.2023 - 11.2024
- Provided direct support to the homeless community, assisting with permanent housing and rehabilitation resources.
- Managed intake coordination and built rapport with guests through regular consultations.
- Conducted biohazard removal, including the safe disposal of needles and other hazardous materials.
- Performed rapid testing for HIV, Hepatitis, and Syphilis, ensuring proper disposal of medical waste.
- Administered crisis intervention, including de-escalation, and client stabilization.
- Trained in Narcan administration for opioid overdose response.
Customer Service Rep.
California Check cashing
Dublin, CA
12.2022 - 06.2023
- Processed financial transactions, including payday loans, and check cashing services.
- Provided customer service support, responding to inquiries, and resolving complaints efficiently.
- Conducted outreach calls to acquire new customers, upsell services, and collect payments.
- Ensured store security, and maintained a clean, organized workspace.
Janitor/housekeeping
JM Glass Inc.
02.2018 - 05.2023
- Maintained cleanliness and order throughout the facility, including floors, windows, and communal spaces.
- Managed waste disposal, ensuring proper handling of recyclables and trash.
- Stocked and organized cleaning supplies and maintained restrooms to sanitation standards.
Lead Production Associate
Tesla Motors
Fremont, CA
02.2015 - 08.2022
- Led production teams in assembling high-quality products while ensuring compliance with safety regulations.
- Oversaw workstation setup and optimized workflow rotations for maximum efficiency.
- Provided guidance and leadership to team members, fostering a collaborative work environment.
- Monitored and maintained quality assurance, delivering performance reports to management.
- Assisted in setting up workstations and designated rotations.
Education
HIGH SCHOOL DIPLOMA -
Opportunity Academy
Hayward, CA01.2024
Skills
- Strong communication and interpersonal skills
- Crisis intervention and conflict resolution
- Technical proficiency in data entry and customer service systems
- Quality assurance and process improvement
- Multitasking and time management: Proficient in Microsoft Office Suite and various POS systems
- Janitorial and housekeeping experience
Languages
- Fluent in Spanish
- Fluent in English
Timeline
Case Manager/Ambassador
Five Keys Ellis Shelter
08.2023 - 11.2024
Customer Service Rep.
California Check cashing
12.2022 - 06.2023
Janitor/housekeeping
JM Glass Inc.
02.2018 - 05.2023
Lead Production Associate
Tesla Motors
02.2015 - 08.2022
HIGH SCHOOL DIPLOMA -
Opportunity Academy
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