Maysa Quintero
Kissimmee,FL
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Golf Pro Shop Clerk
Champions Gate Country Club
08.2023 - Current
- Trained and supervised a diverse team, fostering professional development and enhancing performance
- Managed scheduling, staff coordination and resource allocation to optimize efficiency and client satisfaction
- Collaborated with team members to support club events, tournaments, and promotional activities
- Provided exceptional customer service to members and guests, ensuring a welcoming and professional experience
Manager of Operations
Encore Nail Spa
12.2022 - 08.2023
- Acted as a liaison between clients and staff, resolving conflicts and ensuring clear communication
- Implemented organizational improvements that increased customer retention and operational efficiency
Turnstile Attendant
Universal Orlando Resort
06.2021 - 12.2022
- Facilitated efficient entry by scanning guest tickets and providing clear directions, ensuring smooth transitions between CityWalk and the resort
- Delivered exceptional guest service by answering inquiries and offering accurate park information in English, Spanish, and occasionally Portuguese
- Proactively resolved guest concerns to enhance their experience and maintain a positive brand reputation
- Demonstrated comprehensive knowledge of park layouts and events to guide guests effectively and prevent misdirection
Education
Associate of Arts - Business and Business Administration
Valencia College
Orlando, FloridaBachelor of Arts - Theme Park and Attraction Management
Rosen College of Hospitality Management at the University of Central Florida
Orlando, Florida12.2026
Skills
- Interpersonal Skill
- Event Support
- Team Collaboration
- Adaptability
- Hospitality and Guest Relations
- Conflict Resolution
- Technology Proficiency
- Customer Relationship
- Performance tracking
- Decision-making
- Analytical thinking
- Task delegation
Languages
Spanish
Native or Bilingual
Timeline
Golf Pro Shop Clerk
Champions Gate Country Club
08.2023 - Current
Manager of Operations
Encore Nail Spa
12.2022 - 08.2023
Turnstile Attendant
Universal Orlando Resort
06.2021 - 12.2022
Bachelor of Arts - Theme Park and Attraction Management
Rosen College of Hospitality Management at the University of Central Florida
Associate of Arts - Business and Business Administration
Valencia College
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