Maysam Attisha

• Earned trust of others through open, honest communication and reliable follow-through.
• Maintained confidentiality of company information.
• Managed variety of timelines and multiple projects.
• Arranged development and delivery of updated training for staff.
• Coordinated and supervised staff and continuously evaluated performance.
• Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
• Enhanced team productivity by implementing efficient organizational systems and streamlining communication channels.

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
• Balanced teller drawers and ATM cash.
• Increased client satisfaction by providing tailored financial advice and personalized banking solutions.

• Loan processing operations, best practices and regulatory requirements.
• Coordinates documents, corrects errors with other parties complete process
• Communicate professionally and regularly with leadership and peers in regarding business
• Review/ update Wire instructions to ensure correct process
• Possess strong reading comprehension in detailed documents

• Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.

• Established strong working relationships with internal departments such as Underwriting, Collections, and Compliance to facilitate effective payoff processing and resolution of disputes.
• Promoted a positive work environment by fostering open communication among team members for optimal efficiency and collaboration.
• Reduced processing time for payoffs with diligent monitoring and timely followup.
• Expedited loan closing process through proactive coordination with title companies and attorneys.
• Review documentation provided by the client and third parties to confirm we meet Quicken Loans and investor guidelines.
• Handled confidential information with discretion, adhering strictly to privacy guidelines set forth by the organization.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.\
• Work with clients to address and respond to client and partnership management issues
• Coordinate and developed team communication with branch staff
• Assist with operating loss control, bank secrecy, and compliance with policies and procedures.
• Manages branch operations when the manager is absent.