Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Smith

Houston,TX

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Rover Oaks Pet Resort. Skilled in staff development and problem-solving, adept at fostering a culture of excellence through effective communication and innovative strategies. Demonstrates adaptability and a results-driven approach, significantly improving operational efficiency.

Overview

4
4
years of professional experience

Work History

Assistant Leader

Circle Lake Ranch
04.2024 - Current
  • Earned trust of others through open, honest communication and reliable follow-through.
  • Maintained confidentiality of company information.
  • Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
  • Managed variety of timelines and multiple projects.`1
  • Championed new initiatives, encouraging team members to think outside the box and embrace innovative solutions for improved efficiency.
  • Identified areas of improvement within the department and proposed actionable solutions to address inefficiencies.

Sales Associate

Pineapple Express
09.2023 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Supervisor

Rover Oaks Pet Resort
02.2021 - 04.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Education

High School Diploma -

Waller High School
Waller, TX

Skills

Staff Development

Motivation Techniques

Problem-solving abilities

Multitasking Abilities

Organizational Skills

Adaptability and Flexibility

Effective Communication

Active Listening

Sales Strategies

Teamwork and Collaboration

Time Management

Excellent Communication

Timeline

Assistant Leader

Circle Lake Ranch
04.2024 - Current

Sales Associate

Pineapple Express
09.2023 - 04.2024

Supervisor

Rover Oaks Pet Resort
02.2021 - 04.2024

High School Diploma -

Waller High School

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Samantha Smith