Zuliannes Galup Tapia
Brandon,FL
Summary
Dynamic professional with a proven track record at Amscot - The Money Superstore, excelling in staff development and operational efficiency. Skilled in motivating teams and enhancing performance through innovative solutions. Known for exceptional communication and attention to detail, fostering trust and collaboration to achieve outstanding results in high-pressure environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Leader
Amscot - The Money Superstore
03.2024 - Current
- Earned trust of others through open, honest communication and reliable follow-through.
- Maintained confidentiality of company information.
- Arranged development and delivery of updated training for staff.
- Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
- Championed new initiatives, encouraging team members to think outside the box and embrace innovative solutions for improved efficiency.
- Ensured compliance with company policies and procedures by closely monitoring day-to-day operations.
Waitress, Cashier
Golden Corral Buffet and Grill
02.2023 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bank Teller
Saving Popular Bank
09.2009 - 02.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
Education
12 Grade -
Luisa Michel
Melena, Cuba2002
Skills
- Staff development
- Motivation techniques
- Meeting facilitation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Active listening
- Adaptability and flexibility
- Operational efficiency
- Interpersonal skills
- Professionalism
- Interpersonal communication
- Adaptability
- Written communication
- Problem-solving aptitude
Certification
Certified Branch Collector
Compliance Survey
Weekly Cybersecurity Training-Social Engineering
...
Languages
Spanish
Native or Bilingual
Timeline
Assistant Leader
Amscot - The Money Superstore
03.2024 - Current
Waitress, Cashier
Golden Corral Buffet and Grill
02.2023 - 02.2024
Bank Teller
Saving Popular Bank
09.2009 - 02.2019
12 Grade -
Luisa Michel
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