Led team initiatives to enhance operational workflows and drive efficiency in daily tasks.
Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
Analyzed performance metrics to identify areas for improvement and develop targeted training programs.
Coordinator/Supervisor
XPRESSPA
Orlando, FL
03.2016 - Current
Responsible for keeping track of services done by each employee as well as greeting customers. Opening and closing the store and handling payments from customers.
Sales/Cashier
Skechers
Orlando, FL
08.2012 - 02.2016
Helping customers with choosing and trying on footwear and also tending customer payments.
Host/Cashier
Bob Marley Restaurant
Orlando, FL
07.2009 - 03.2014
Guest hospitality/checking ID's for night club and also cashier
Assistant Manager/Manager
Jiffy Lube
Orlando, FL
07.2003 - 04.2009
Quality inspection of all vehicles entering and exiting the facility. Weekly scheduling of all employees. Monthly inventory.
Cargo Agent
KLM Cargo
Jamaica, NY
11.1999 - 10.2003
Customer service/prepared airwaybills for import and export freight. Transported documents to and from customs office.Also worked in the warehouse.
Customer service Team leader for Ethernet High Level Escalations and Director Services Office at BT GroupCustomer service Team leader for Ethernet High Level Escalations and Director Services Office at BT Group