May Sandy Dhoj
Pasadena,CA
Summary
Superb customer service skills. Strong knowledge and understanding of rules, policies, laws, and regulations. Outstanding oral, written, and listening skills. Excellent problem-solving and decision-making skills. Successful record of working independently and in collaboration with team members, always completing tasks and goals in a timely manner.
Overview
12
12
years of professional experience
Work History
Cashier Team Lead
Urban Plates
Pasadena, CA
10.2020 - Current
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Trained team members on cash register operation and cash handling.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Communicated with customers and team members to solve problems.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Concierge
Westfield Santa Anita
Arcadia, CA
11.2019 - 05.2020
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contacted previous guests and potential visitors via email with information on events and to build clientele base.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Explained security policies and procedures to guests to promote visitor confidence and safety.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Handled fifty to one-hundred calls per day to address customer inquiries and concerns.
Flight Attendant
Compass Airlines
Los Angeles, CA
02.2015 - 11.2019
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Quality Controller Manager
Nikko Enterprise Corporation
Santa Fe Springs, CA
02.2012 - 02.2015
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Calibrated instruments and scales in production area and quality lab.
- Improved quality processes for increased efficiency and effectiveness.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Performed root cause analysis on non-compliant parts.
Sales Manager
Planet Insurance Agency
Commerce, CA
04.2010 - 02.2012
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Bachelor of Science - Applied Psychology
Azusa Pacific University
2019
Skills
- Microsoft Office & Excel
- Google Docs
- Point of Sale Software
- Employee Training
- Work Task Prioritization
- Customer Relations
- Exceptional interpersonal communication
- Complaint Resolution
- Reliable and Responsible
- Service Minded
- Adaptable and Flexible
Languages
Burmese
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier Team Lead
Urban Plates
10.2020 - Current
Concierge
Westfield Santa Anita
11.2019 - 05.2020
Flight Attendant
Compass Airlines
02.2015 - 11.2019
Quality Controller Manager
Nikko Enterprise Corporation
02.2012 - 02.2015
Sales Manager
Planet Insurance Agency
04.2010 - 02.2012
Bachelor of Science - Applied Psychology
Azusa Pacific University
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