MAYTE ACOSTA
Aurora,IL
Summary
Enhanced operational efficiency and service excellence by managing multiple tasks and building strong client relationships to increase repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Construction Receptionist-Customer Service
Js Alcalas Contrustion and Remodeling
Aurora, IL
03.2023 - Current
- Managed front desk operations, ensuring smooth daily workflow and excellent customer service.
- Assisted clients with inquiries, providing timely information about services and scheduling appointments.
- Coordinated office communications, including phone calls, emails, and visitor management.
- Developed efficient processes to streamline appointment scheduling and reduce wait times for clients.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
BDC Service Representative
Chrysler Dodge Jeep Ram
North Aurora, IL
01.2025 - 09.2025
- Managed customer inquiries through phone and email, ensuring timely and accurate responses.
- Facilitated service appointment scheduling, optimizing technician workflow and resource allocation.
- Streamlined communication between service department and customers, improving overall service delivery efficiency.
- Provided detailed information on vehicle services and promotions, enhancing customer engagement and satisfaction.
- Implemented process improvements that increased response accuracy, contributing to enhanced team performance standards.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
Sales Floor Associate Cashier
Rugged Cowboy
Aurora, IL
01.2022 - 04.2024
- .
- Assisted customers in product selection to enhance shopping experience.
- Maintained organized sales floor, ensuring products were visually appealing and accessible.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Collaborated with team members to execute promotional displays and merchandising strategies.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
Education
No Degree - Criminal Justive
Waubonsee Community College
North Aurora, IL04.2026
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- Multi-line telephone operation
Certification
- Driver license
- Caregiving License
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
BDC Service Representative
Chrysler Dodge Jeep Ram
01.2025 - 09.2025
Construction Receptionist-Customer Service
Js Alcalas Contrustion and Remodeling
03.2023 - Current
Sales Floor Associate Cashier
Rugged Cowboy
01.2022 - 04.2024
No Degree - Criminal Justive
Waubonsee Community College