Mayte Garcia
Poughkeepsie
Summary
Work well with others and enjoy helping my fellow coworkers. I have taken initiative in training new hires who are on the spectrum, I handle customer complaints with care as well as hold my coworkers accountable on the job. I have no issues delegating tasks and once I am familiar with procedure, I can be very proactive. I enjoy team collaboration but I also naturally take the lead at times. Dedicated to efficiency and organization.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Brands
11.2022 - Current
- Supervised daily operations to ensure quality service and product consistency.
- Trained and mentored new team members on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely restocking and minimizing waste.
- Streamlined shift workflows to enhance efficiency and reduce wait times for customers.
- Collaborated with management on promotional campaigns to increase customer engagement and sales.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Associate of Arts -
Dutchess Community College
Poughkeepsie, NY01-2027
High School Diploma -
Tabernacle Christian Academy
Poughkeepsie, NY06-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team collaboration and leadership
- Patience
- Kindness shown to customers
- Complaint resolution
Languages
Spanish
Limited Working
Interests
- Interior Design
- Music
- Fashion
- Looking to pursue career as an Ultrasound Tech
Timeline
Shift Leader
Dunkin' Brands
11.2022 - Current
Associate of Arts -
Dutchess Community College
High School Diploma -
Tabernacle Christian Academy