Mayumi Perez
Tampa,Fl
Summary
Personable Medical Assistant bringing several years of hands-on 21-year experience in customer service, balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Florida Kidney Physicians
Tampa, Florida
04.2024 - Current
- Assisted physicians by measuring vital signs and taking medical histories for examinations.
- Maintained HIPAA compliance to safeguard confidential patient information.
- Prepared examination rooms with necessary supplies and ensured cleanliness.
- Facilitated communication between patients and physicians regarding concerns and updates.
- Managed phone calls, scheduled appointments, and greeted visitors professionally.
- Maintained accurate medical records through data entry and transcription into electronic health record system.
- Collected patient samples for laboratory testing efficiently.
- Educated patients on medications, procedures, and physician instructions.
Member Service Representative
Fresenius Rx
01.2022 - 01.2023
- Provided support to members regarding account inquiries, processing transactions, and resolving issues. Verified accuracy of orders by comparing items and quantities picked to customer invoices. Answered customer inquiries and provided accurate information regarding products and services.
Member Services Specialist
Sunshine Health
06.2021 - 01.2022
- Handle calls from members to request information on their account, request ID card replacements and claim information. Make sure to maintain a one-time resolution. Provided excellent customer service to members and guests by responding promptly to inquiries and resolving any complaints or issues.
Customer Service Specialist
Windhaven Insurance
08.2018 - 01.2020
- Handle an average of 70 calls from customers and Insurance agents, update and provide information about policies. Transfer calls to the department and try to maintain a one-time resolution.
Member Services Specialist
Freedom Health
11.2017 - 04.2018
- Handle calls from members to request information on their account, request ID card replacements and claim information, make sure to maintain a one-time resolution.
Loan Specialist
Bank of America
04.2016 - 04.2017
- Customer Care for Home Equity Handle calls through the day to help clients understand the process of their application and contingencies needed with their applications, notating the files and transferring calls if needed.
Relationship Manager
Chase
08.2009 - 03.2014
- Provided accurate and appropriate information in response to customer service inquiries in a timely and accurate fashion about the process of the Modifications of the 1st Mortgage.
Education
High School Diploma -
Hialeah High School
Miami, FL06-2003
Some College (No Degree) -
Florida Insurance Business College
Tampa, FLSkills
- Strong problem-solving ability
- Customer Focused Representative with a proven capacity to troubleshoot issues
- Bilingual in Spanish and English
- Resourceful consistently meets and exceeds productivity goals
- Patient education
- HIPAA compliance
- Laboratory sample collection
- Customer relationship management
- Vital sign measurement
- Data entry accuracy
- Medical record management
- Appointment scheduling
- Therapeutic procedures
- Telehealth coordination
- Calm and level-headed under duress
- Patient assessments and care
Languages
Spanish
Professional
English
Professional
Timeline
Medical Assistant
Florida Kidney Physicians
04.2024 - Current
Member Service Representative
Fresenius Rx
01.2022 - 01.2023
Member Services Specialist
Sunshine Health
06.2021 - 01.2022
Customer Service Specialist
Windhaven Insurance
08.2018 - 01.2020
Member Services Specialist
Freedom Health
11.2017 - 04.2018
Loan Specialist
Bank of America
04.2016 - 04.2017
Relationship Manager
Chase
08.2009 - 03.2014
High School Diploma -
Hialeah High School
Some College (No Degree) -
Florida Insurance Business College
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