Mazen R Keyser-Cunningham

• Manages high-volume patient accounts, verifies balances, payments, and adjustments.

• Reconciles daily, weekly, and monthly account balances to ensure accuracy.

• Investigates discrepancies between charges, payments, and adjustments; corrects errors and communicates with billing and coding teams as needed.

• Resolves billing questions and concerns for patients and insurance carriers.

• Assisted customers in making reservations over the phone and online.
• Greeted guests, took orders, made drinks, and effectively communicated to ensure an exceptional dining experience.
• Ensured accuracy of all customer information entered into the system.
• Cleaned work areas and equipment at the beginning and end of each shift.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Participated in regular drills and training sessions to keep skills up-to-date.
• Monitored vital signs such as heart rate, blood pressure, respiration, and temperature.
• Maintained accurate records of patient care treatments and transport information.

• Delivered high level of customer service to patrons using active listening and engagement.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Learned how to operate and multi-task in a high volume environment at a young age.

• Collaborated with other musicians to plan rehearsals and performances.
• Closely followed musical notation, in accordance with conductor's instructions.
• Developed strong interpersonal skills to deal with different personalities.