Mazhar Syed
Romulus,MI
Summary
Natural leader with a talent for motivating teams and creating supportive work environments in diverse industries. Eager to expand skill set through continuous training. Passionate about learning IT intricacies and making valuable contributions to team success. Strong in administrative tasks, relationship-building, and problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Part-Time Driver
Uber
New York
01.2017 - Current
- Delivered high-quality customer service through effective communication and problem-solving skills.
- Navigated efficiently using GPS technology to optimize routes and minimize wait times.
- Ensured vehicle cleanliness and maintenance, enhancing safety and reliability for passengers.
- Assisted in training new drivers on best practices and company policies to improve service quality.
- Monitored passenger feedback, implementing changes to enhance overall rider satisfaction ratings.
- Managed time effectively to accommodate varying passenger demands while maintaining punctuality.
- Collaborated with team members to share insights and strategies for improving operational efficiency.
- Followed all relevant traffic laws and safety regulations.
Crop Laborer to Manager
SS and Malik Contracting
New York
01.2013 - 01.2017
- Trained under the administration.
- Learned the skills to be an efficient laborer.
- Remained consistent with work ethics and rose to a managerial level.
- Overseeing construction projects.
- Operated heavy machinery to assist in construction projects efficiently.
- Followed safety protocols to ensure compliance on job sites.
- Assisted in loading and unloading materials for various projects.
- Maintained tools and equipment, ensuring readiness for daily operations.
Manager
Rizz Mart
New York
01.2010 - 01.2013
- Overseeing workers and training them.
- Making sure workers clock in.
- Overseeing shipments and product intake.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
High school -
John Adams High school
Queens, NY01.2006
Skills
- Microsoft Office: Word, Excel, PowerPoint
- Familiar with cybersecurity fundamentals (TryHackMe Pre-Security)
- Knowledge of Google tools and services (via Google Certifications on Coursera)
- Understanding of ServiceNow platform and vulnerability response concepts
- Writing, editing, and proofreading skills
- Ability to work under pressure and multitask when needed
- Ability to excel in all fields of work
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Safe driving practices
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through hands-on consumer testing and feedback analysis.
- Documented and resolved scheduling conflict, which led to improve on-time project completion.
- Achieved consistent workflow improvement by completing tasks accurately and head of deadlines.
- Achieved Result by introducing Software for tasks.
Certification
- Lean Six Sigma Yellow Belt (In Progress) – Kennesaw State University (Coursera)
- Pre-Security Certificate – TryHackMe (Issued June 2025)
- Cyber Security 101 – TryHackMe (Issued Aug 2025)
- Google Certifications – Coursera (Issued Dec 2024)
- ServiceNow Certified Implementation Specialist – Vulnerability Response – Qualys (Issued Dec 2024)
- IT Help Desk for Beginners
Languages
Fluent in English along with verbal comprehension, translation, and speaking of Urdu, Hindi and Punjabi.
Timeline
Part-Time Driver
Uber
01.2017 - Current
Crop Laborer to Manager
SS and Malik Contracting
01.2013 - 01.2017
Manager
Rizz Mart
01.2010 - 01.2013
High school -
John Adams High school