Kenneth Casella
Virginia Beach,VA
Summary
Successful at promoting customer loyalty and satisfaction. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Part Time
Melting Pot
11.2020 - 01.2024
- Worked during summer breaks and holidays throughout college to help support myself
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Increased sales using thorough knowledge of menu items, specials and promotions
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Expressed gratitude towards customers to show appreciation which impacted tipping habits.
Sales Business Development Manager
Megabyte Atlantic Adventures, LLC
05.2018 - 10.2020
- Grew charter business 12% year over year by attending trade shows and locally sponsored industry events
- Attained over 100% to goal for number of excursions booked and completed
- Created additional revenue stream by upselling creative offerings for corporate outings and catered events
- Developed a prospecting system, making calls and sending emails to potential customers to set reservations
- Maintained a follow-up system that encouraged repeat and referral business and contributed to customer satisfaction, loyalty and long term clientele
Business Sales
Extreme Water Sports
06.2017 - 09.2019
- Increased social media content by 20% to capture customer attention, connect with people and build relationships to successfully grow revenue
- Attained over 100% to goal for number of clients scheduled
- Gained experience in word-of-mouth marketing and sales, prospecting and rejection
- Expanded Extreme Water Sports footprint by adding additional locations to our portfolio
- Responsible for product demonstrations, safety compliance and overall satisfaction of our customers
Education
Bachelor of Science - Communications
James Madison University
Harrisonburg, VA05.2024
Old Dominion University
Norfolk, VASkills
- Focus, Drive and Adaptability
- Time Management
- Team Collaboration
- Sales Strategy
- Microsoft Office: Word, Excel, Powerpoint
Social Media
Linkedin.com/in/kenny-casella-56388a1a5
Certification
Collaborative Institutional Training Initiative
Volunteer Work
Pi Kappa Phi Fundraising: Chris's ride, Mobility Experience, Paul's Walk
Lady of Perpetual Health
Timeline
Server Part Time
Melting Pot
11.2020 - 01.2024
Sales Business Development Manager
Megabyte Atlantic Adventures, LLC
05.2018 - 10.2020
Business Sales
Extreme Water Sports
06.2017 - 09.2019
Bachelor of Science - Communications
James Madison University
Old Dominion University
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