Hi, I’m
Mazvita Chidarara
Katy,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Creating innovative solutions through collaboration and creativity Leveraging management, communication, and adaptability skills to solve problems.
Overview
9
years of professional experience
Work History
ALTERNATIVE SESSIONS
Business Operations Manager
01.2023 - Current
Job overview
- Developed and initiated projects, managed costs, and monitored performance
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Drafted project reports to identify successful outcomes, insights and future recommendations
- Sourced, vetted and managed vendors needed to accomplish project goals
- Recruited and oversaw personnel to achieve performance and quality targets
- Increased attendance 100% through first two quarters of 2023
UNION PACIFIC
Manager of Operations
07.2022 - 01.2023
Job overview
- Led and managed employees through execution of daily transportation plan to budget, ensuring production within yard while meeting defined customer expectations
- Managed the safety process for train, engine, and yard (TE&Y) and remote-control operator employees by leading field training exercises to ensure compliance with defined safety rules
- Developed agreement professionals through coaching, performance evaluations, and performance reviews
- Built and maintained cross-functional relationships with internal and external customers, other railroads, local state and federal regulatory agencies, centralized functions, and other service units to ensure plans are met
- Achieved a 20% reduction in labor and supply costs by leveraging lean operating and process optimization techniques, tracking and analyzing transportation operations data, and developing performance focused KPIs and goals.
UNITED HEALTH GROUP
Customer Care Professional(contract)
01.2022 - 06.2022
Job overview
- Received 60-70 calls a day regarding Behavioral Health insurance plans
- Collaborated with other departments such as claims, billing, and enrollment to ensure seamless customer experiences across various touchpoints.
- Consistently exceeded key performance indicators (>98%) related to call resolution, customer satisfaction, and other relevant metrics.
- Demonstrated exceptional soft skills to communicate and assist high risk callers
- Authorized treatment and testing for higher levels of Care
- Handled and resolved escalated calls from members and health providers.
LONGHORN CONSTRUCTION & DEVELOPMENT
OPERATIONS MANAGEMENT INTERN
05.2021 - 12.2021
Job overview
- Projected Budget and tracked timeline, Input data in company software &Project Manager's calendars/Gantt Chart
- Streamlined the ordering & scheduling process needed to complete projects in a timely and efficient manner
- Identified & troubleshot daily operations errors and shortcomings, while providing insight on possible solutions through critical & analytical thinking
- Organized, systematized, and identified areas to cut costs & increase company profitability in the warehouse materials and tool storage.
- Offered technical assistance to support front-line teams with daily operations and special projects.
TOROSHTX
GENERAL MANAGER
12.2017 - 12.2020
Job overview
- Successfully expanded the book of business by proactively identifying and securing corporate contracts for our facility, resulting in substantial growth in revenue and enhanced business partnerships
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Developed and implemented strategies to achieve growth and profitability for company by increasing sales by 55% and reducing costs by 30%
- Led a team in developing and implementing a strategic expansion plan, resulting in the successful launch of a new downtown location, contributing to overall business growth.
TorosHTX
STAFF/ADMINISTRATOR
06.2015 - 12.2017
Job overview
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security
- Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts receivable
- Trained new employees on administrative procedures, company policies, and performance standards
- Oversaw 30-50 facility rentals as well as 160 league games monthly.
- Managed company schedule to coordinate calendar and arrange league games
- Conducted inspections of facility grounds, external structure, systems, and equipment.
Education
SOUTHWESTERN ASSEMBLIES OF GOD UNIVERSITY, Waxahachie, TX
Bachelor of Science from Business Administration
12.2021
Southwestern Assemblies of God University, Waxahachie, TX
Associate of Arts from Religious Studies
12.2022
Skills
- Project Management
- Conflict Management
- Collaboration
- Staff management
- Customer Relations
- Financial Analysis
- Territory Expansion
- Sales
- Data analytics
- Supply chain management
- Program Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Operations Manager
ALTERNATIVE SESSIONS
01.2023 - Current
Manager of Operations
UNION PACIFIC
07.2022 - 01.2023
Customer Care Professional(contract)
UNITED HEALTH GROUP
01.2022 - 06.2022
OPERATIONS MANAGEMENT INTERN
LONGHORN CONSTRUCTION & DEVELOPMENT
05.2021 - 12.2021
GENERAL MANAGER
TOROSHTX
12.2017 - 12.2020
STAFF/ADMINISTRATOR
TorosHTX
06.2015 - 12.2017
SOUTHWESTERN ASSEMBLIES OF GOD UNIVERSITY
Bachelor of Science from Business Administration
Southwestern Assemblies of God University
Associate of Arts from Religious Studies
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