Maura Brown
Denver,CO
Summary
Strategic Renewals Manager with 8 years of experience in high-growth SaaS environments, specializing in Gross Revenue Retention and complex contract lifecycle management. Currently managing a $12.6M+ MRR book of business at HubSpot, consistently exceeding retention targets (101.1% vs 100.5% corporate average) through data-driven negotiation and multi-year contract structuring. Nominated to be a part of the experimental pilot team to test and refine usage-based prioritization frameworks, operationalizing AI-driven workflows (Gemini, Gong AI, CSA) to drive team-wide outreach efficiency. Proven track record acting as a technical liaison for security questionnaires and ToS redlining, ensuring seamless renewals for upmarket enterprise customers.
Overview
10
10
years of professional experience
Work History
Lead Contract Manager
HubSpot
01.2019 - Current
- Exceeded H2 2025 revenue targets by achieving 101.1% Gross Revenue Retention attainment while managing a Corporate segment book of business totaling $12,661,247 in revenue.
- Validate and refine experimental engagement models as a member of a specialized Customer Success pilot team; tested the efficacy of the Unified Usage Score & Customer Prioritization Framework to establish data-backed outreach standards for the global CM organization.
- Structure complex multi-year agreements by leveraging "price security" narratives and ROI modeling, successfully shielding customers from year-over-year industry cost increases while reducing customer procurement friction.
- Drive Net Revenue Retention through partner-led expansion; collaborated with Sales to analyze seat utilization and contact quantity and additional line item opportunity, pitching upgrades that deepened platform entrenchment at the point of renewal.
- Operationalize AI-driven workflows utilizing Gemini for call analysis and HubSpot AI Agents to automate usage summaries and identify churn risk, allowing for a customized, data-backed renewal approach for every account.
- Act as the primary strategic liaison between customers and internal Security/Legal teams, leveraging Glean and Loopio to navigate security questionnaires and resolve Terms of Service redlining efficiently.
- Coach and Mentor as a Call Review Group advisor, utilizing Gong AI to train junior CMs on active listening, uncovering customer roadblocks, and sophisticated objection handling.
Principle BDR / Associate Inbound Growth Specialist
HubSpot
04.2017 - 12.2018
- Maintained trailing 5-month average of 174% MRR quota with an average deal size of $1,092 and average MRR of $3,493.
- Utilized Salesforce CRM for lead management, opportunity tracking, and sales activity reporting to ensure pipeline visibility.
- Creatively solve for the prospect by qualifying on their needs and aligning various tools as solutions.
- Cultivated mentorships with a variety of HubSpotters to ensure well-rounded knowledge of HubSpot segments.
Account Manager
AVID Technical Resources
11.2016 - 04.2017
- Negotiated and revised salary/contract terms in Master Service Agreements (MSA) to ensure mutual benefit between company and client.
- Utilized Salesforce CRM daily to track high-volume client and candidate activity, scheduled meetings, and follow-up tasks.
- Presented to technical executives to thoroughly explain and encourage the use of AVID's services.
- Cultivated and maintained client relationships to aid in any technical hiring needs.
- Trained, managed, and led a team of recruiters to optimize sourcing efforts and strategy.
Technical Recruiter
AVID Technical Resources
06.2016 - 11.2016
- Sourced and recruited technical professionals for permanent and contract placements in the Greater Boston area.
- Effectively negotiated compensation packages for candidates including salary, bonus, and stock option benefits.
- Interviewed and evaluated candidates to ensure they possessed the expertise necessary for client requirements.
Education
Bachelor of Science - Business Management, Spanish
University of Connecticut
Storrs, CT05.2016
Skills
- AI & Revenue Tech: HubSpot CSA (Internal Agent), Gemini, Gong AI, Glean (Knowledge Discovery), Loopio (RFP/Security), and ChatGPT
- Revenue Strategy: Gross Revenue Retention (GRR), MRR Expansion, Multi-year Structuring, and Usage-Based Prioritization
- Technical Liaison: Facilitating Security Questionnaires, Legal/ToS Redlining Coordination, and Stakeholder Management
- Systems: HubSpot CRM, Salesforce CRM
Timeline
Lead Contract Manager
HubSpot
01.2019 - Current
Principle BDR / Associate Inbound Growth Specialist
HubSpot
04.2017 - 12.2018
Account Manager
AVID Technical Resources
11.2016 - 04.2017
Technical Recruiter
AVID Technical Resources
06.2016 - 11.2016
Bachelor of Science - Business Management, Spanish
University of Connecticut