Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHELE BAILEY

Myrtle Beach,US

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Dependable, ambitious, people-focused leader offering 2+ years of experience working in reputable department stores. Actively seeking role in childcare where I can utilize skills and knowledge gained through experience and education to provide world class service at every interaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Ulta Beauty
10.2023 - Current
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.

Produce Associate

Sam's Club
06.2022 - 08.2022
  • Inspect equipment and read order sheets to prepare for delivery to users
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Prepare merchandise for purchase or rental
  • Inventory stock and requisition new stock
  • Ticket, arrange and display merchandise to promote sales
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Greet customers and ascertain what each customer wants or needs
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Describe merchandise and explain use, operation, and care of merchandise to customers.

Cashier Associate

Sam's Club
09.2021 - 06.2022
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Solicit sales of new or additional services or products
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Place special orders or call other stores to find desired items
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Exchange merchandise for customers and accept returns
  • Clean shelves, counters, and tables
  • Ticket, arrange and display merchandise to promote sales
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Greet customers and ascertain what each customer wants or needs
  • Promote company products, services, and savings plans when appropriate
  • Describe merchandise and explain use, operation, and care of merchandise to customers.

Education

Bachelor of Arts - Early Childhood Education*

Texas A&M University - Central Texas
Killeen, TX

Associate of Arts - Teaching Certification

Central Texas College
Killeen, Texas
12.2021

High School Diploma -

C.E. Ellison High School
Killeen, Texas
06.2018

Skills

  • Cashiering
  • Guest Relations
  • Stock Organization
  • Customer Satisfaction
  • Cosmetics and Facial Care Services
  • Skin analysis
  • Relationship Building
  • Student Monitoring
  • Positive Reinforcement
  • Cheerful and energetic
  • Approachable
  • Strong computer skills

Certification

I have been fingerprinted and cleared to work in a daycare before, I babysit for family friends regularly and *only have one year or two semesters left in my Bachelors towards an early education degree but am in a gap year.*

Timeline

Beauty Advisor

Ulta Beauty
10.2023 - Current

Produce Associate

Sam's Club
06.2022 - 08.2022

Cashier Associate

Sam's Club
09.2021 - 06.2022

Bachelor of Arts - Early Childhood Education*

Texas A&M University - Central Texas

Associate of Arts - Teaching Certification

Central Texas College

High School Diploma -

C.E. Ellison High School

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