Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mbarek Chawki

Orlando,FL

Summary

Experienced with providing excellent customer service, ensuring smooth daily operations, and maintaining organized inventory. Utilizes strong interpersonal skills to assist customers effectively and handle transactions accurately. Track record of adapting to various tasks and contributing to positive store atmosphere.

Overview

13
13
years of professional experience

Work History

Smoke Shop Attendant

Twisted Smoke Shop
05.2023 - Current
  • Increased customer satisfaction by providing friendly and knowledgeable service while assisting with purchases.
  • Processed transactions accurately and quickly, ensuring smooth checkout experience.
  • Conducted product demonstrations to engage customers and promote features.
  • Organized merchandise displays to attract customer interest and boost sales.
  • Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
  • Balanced daily cash registers accurately, preventing discrepancies in financial records.
  • Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
  • Maximized shelf space utilization by strategically organizing products for ease of access and visibility.

Restaurant Waiter

Reggae Jamaa Resturant
06.2016 - 05.2023
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Communicated with kitchen staff to enable accurate food preparation.

Hotel Attendant

Ríad Bindoo
03.2012 - 07.2016
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Collaborated with housekeeping team to ensure all rooms were prepared and ready for guest arrivals.
  • Implemented eco-friendly practices in cleaning routines, reducing the hotel''s environmental impact.
  • Developed strong relationships with repeat customers through personalized service and attention to detail.
  • Maintained hotel cleanliness and appearance, contributing to a welcoming environment for guests.

Education

Certifícate - Electrician

Specialized Institute of Applied Technology
Jbel Lakhdar, Marrakech Morocco
06-2012

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Cash handling proficiency
  • Customer service

Languages

Arabic
Native or Bilingual

Timeline

Smoke Shop Attendant

Twisted Smoke Shop
05.2023 - Current

Restaurant Waiter

Reggae Jamaa Resturant
06.2016 - 05.2023

Hotel Attendant

Ríad Bindoo
03.2012 - 07.2016

Certifícate - Electrician

Specialized Institute of Applied Technology

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Mbarek Chawki