Mbaye Kebe
Seattle,WA
Summary
Experienced Project/Program Manager with a strong track record in orchestrating complex processes and activities to deliver company programs, plans, and budgets effectively. Demonstrates excellent communication and interpersonal skills, adept at fostering collaborative relationships with key stakeholders. Deeply committed to continuous improvement and lifelong learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Manager, Launch Marketing
Amazon Web Services
Seattle, WA
02.2022 - Current
- Directed the successful launch of over 100 tier-intake projects, equipping teams with necessary resources, resulting in a 70% increase in launch success rate
- Secured 100% on-time and on-budget delivery for all projects, exceeding customer expectations
- Revolutionized the tier-intake launch process, cutting time to launch by 20%
- Boosted customer satisfaction for tier-intake launches by 15% through improved communication and collaboration
- Cultivated professional growth and expertise in a team of tier-intake launch managers.
Program Manager, What's New Post
Amazon Web Services
Seattle, WA
03.2022 - 11.2022
- Pioneered a project that identified and resolved 45 at-risk launches by tracking open SIM issues against AWS's Blueprint regulations, prompting timely action by relevant teams
- Devised an innovative system for Product Managers, ensuring BLL approval for marketing content, which secured the on-time completion of 20 out of 45 launch projects during the AWS Marketing Summit
- Led cross-functional teams to successfully launch 300 'what's new' posts, achieving 100% customer satisfaction
- Analyzed and reported on marketing content metrics, formulating strategies that resulted in an 85% reduction in negative feedback from service owners.
Customer Success Program Manager
Ubiolabs, Inc.
Bellevue, WA
05.2021 - 04.2022
- Implemented solutions that reduced retailers' cut by 20% and enhanced returns on sales, addressing persistent product issues
- Elevated retention of foreign customers by 15% by efficiently resolving issues from Canada and Mexico
- Guided team members in resolving customer queries, achieving optimum satisfaction and decreasing complaints by 85%
- Fostered data-driven decision-making by providing bi-weekly dashboard reports to senior management in China and the USA
- Strategized and outlined product roadmaps, executing multiple projects in collaboration with product development.
Program Manager, Launch Operations
Amazon Web Services
Seattle, WA
11.2022 - 02.2022
- Resolved over 1000 expired launches, optimizing tracking processes and reducing backlog by 65%
- Managed 169 re:Invent launches, diminishing delays by 65% through strategic management of critical aspects
- Negotiated launch dates with Product Managers, averting 95% potential revenue loss by aligning with AWS Block Day calendar.
Program Manager, Azure Commercial Marketplace Intern
Microsoft
Redmond, WA
04.2020 - 09.2020
- Identified fraudulent activities by meticulously scrutinizing roles and responsibilities across more than six Microsoft teams
- Achieved 100% accuracy in assessing the profitability of 200 virtual machine offers before their launch in the Azure Marketplace
- Streamlined CMO brand guidelines by creating a comprehensive Visio diagram that outlined procedures and best practices, enhancing team clarity and efficiency
- Boosted user engagement by 35% through active collaboration in the review of five Microsoft portals and revitalizing website content
- Facilitated smooth project delivery by dismantling communication barriers with cross-functional teams and designing a time-efficient project tracking system using Azure.
Education
Bachelor of International Business -
Stetson University
Project Management & BIT -
South Seattle College
Skills
- Agile & Scrum Methodologies
- Jira
- Blueprint
- Microsoft Project
- Knowledge Base
- Wiki
- Microsoft Office Suite
- CRM Software
- Technical Writing
- Adobe Experience Manager
- Slack
- Azure DevOps
- SharePoint
- Negotiations
- Analytical Thinking
- Risk Management
- Project Planning
- Cost Management
- Task Management
- Team Management
- People Skills
- Leadership Skills
Websites
Certification
- Project Management Professional (PMP) - PMI Institute
- Professional Scrum Master (PSM) - Scrum Alliance
Personal Information
Title: Project/Program Manager
Languages
- English - Fluent
- Wolof - Native
- French - Fluent
- Spanish - Fluent
- Arabic - Conversational
- Mandarin Chinese - Beginner
Timeline
Program Manager, Launch Operations
Amazon Web Services
11.2022 - 02.2022
Program Manager, What's New Post
Amazon Web Services
03.2022 - 11.2022
Program Manager, Launch Marketing
Amazon Web Services
02.2022 - Current
Customer Success Program Manager
Ubiolabs, Inc.
05.2021 - 04.2022
Program Manager, Azure Commercial Marketplace Intern
Microsoft
04.2020 - 09.2020
Bachelor of International Business -
Stetson University
Project Management & BIT -
South Seattle College
Similar Profiles
Francisco Javier Chavero, Jr.Francisco Javier Chavero, Jr.
Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.
Manish KulshreshthaManish Kulshreshtha
Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)
Joe BehrensJoe Behrens
Senior DevOps Consultant at Amazon Web Services (AWS) Professional ServicesSenior DevOps Consultant at Amazon Web Services (AWS) Professional Services
DEEPA KARUNAKARANDEEPA KARUNAKARAN
Customer Solutions Manager (Customer facing Program Manager) at Amazon Inc. (Strategic Accounts, Amazon Web Services)Customer Solutions Manager (Customer facing Program Manager) at Amazon Inc. (Strategic Accounts, Amazon Web Services)
Shaun HiltonShaun Hilton
Police Lieutenant at Seattle Police DepartmentPolice Lieutenant at Seattle Police Department