Summary
Work History
Education
Skills
Software
Selected Accomplishments
Publications
Professional References
Interests
Manager
Mark Becker

Mark Becker

Senior User Experience Specialist
Alexandria, Virginia, USA,VA

Summary

Senior User Experience Specialist with 14 years of experience conducting usability evaluation and remediation on a variety of websites and web applications. Seven years of experience performing summative evaluations of medical devices as part of U.S. Food and Drug Administration (FDA) acceptance testing. Holds an M.A. in Human Factors and Applied Cognition from the George Mason University Department of Psychology.

Work History

Senior User Experience Specialist

UserWorks, Inc.
Silver Spring , MD
2008.09 - 2022.05
  • Planned and administered usability evaluations in their entirety, from conception to completion, on over 100 websites and web applications.
  • Analyzed usability research data, both quantitative and qualitative, to design actionable recommendations for improvement.
  • Performed summative medical human factors evaluations in order to meet U.S. FDA acceptance criteria.
  • Conducted accessibility (a11y) evaluations to ensure Section 508 compliance.
  • Trained junior employees and new hires on usability research methods, data analysis, and research analysis tools.
  • Wrote and submitted proposals, including the development of project budgets, in response to postings such as those on FedBizOpps (formerly FBO.gov, now SAM.gov).
  • Upgraded and maintained lab and office hardware/software when needed.

Research Assistant

George Mason University
Fairfax , VA
2006.09 - 2008.09
  • Served as a research assistant to Dr. Christopher Kello in the George Mason University Arch Lab during graduate school.
  • Assisted in the analysis of dyadic interaction and 1/f noise patterns in speech.

Administrative Assistant

Clinical Psychology Services, P.C.
Fairfax , VA
2005.09 - 2008.09
  • Managed the front desk, including checking in/out patients, processing payments, scheduling appointments, and maintaining a patient file system.
  • Assisted the billing department by communicating with insurance companies and checking patient benefits.

Education

Master of Arts - Human Factors And Applied Cognition

George Mason University
Fairfax, VA
2007.09 - 2009.06

Bachelor of Arts - Psychology

George Mason University
Fairfax, VA
2005.09 - 2007.06

Minor - Biology

George Mason University
Fairfax, VA
2005.09 - 2007.06

Skills

Usability Test Planning and Administration

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Software

OptimalWorkshop Suite (OptimalSort, Treejack, Chalkmark)

Axure

Balsamiq

JIRA

Zoom

Microsoft Teams

WebEx

GoToMeeting

Slack

Camtasia

NVDA Screen Reader

WAVE Accessibility Analyzer

SurveyMonkey

MailChimp

Selected Accomplishments

The following are some examples of my past work. Please contact me for more information about these projects, or for more examples!

  • Was an integral part of a multi-year effort to improve the United States Postal Service's website, USPS.com, including work on the Informed Delivery tool, mail and package tracking, and the Postal Store.
  • Administered medical human factors evaluations of an intraoperative neuromonitoring system (IONM), blood refrigeration systems, dialysis devices, an ocular imaging system, a bedside blood glucose monitor, a negative pressure wound-sealing pump, and more.
  • Performed usability evaluations of print publications, the FAFSA application process, readability analyses, and focus groups for the U.S. Department of Education.
  • Took part in behavioral research on biometrics systems for the National Institute of Standards and Technology (NIST).
  • Conducted comprehension testing for a major credit card company, focusing on communications with cardholders (emails, notifications).

Publications

Weinel, N., Kale, N., & Becker, M. (2019). Quick wins: Making an impression with your UX strategy. UXDC 2019.


Becker, M. (2017). User research delivers for the U.S. Postal Service: The impact of customer inputs on the enhancement of USPS.com. UXDC 2017. https://www.slideshare.net/UserWorks/user-research-delivers-for-the-us-postal-service-uxdc-2017


Becker, M., Bevitt, J., & Horst, R. (2016). User research to enhance the U.S. Postal Service website. Proceedings of the 60th Annual Meeting of the Human Factors & Ergonomics Society. https://www.slideshare.net/UserWorks/user-research-to-enhance-the-us-postal-service-website


Becker, M. & Horst, R. (2011). Design insights from observing student loan applicants correcting their FAFSAs online. Proceedings of the 55th Annual Meeting of the Human Factors & Ergonomics Society. https://doi.org/10.1177/1071181311551436


Horst, R., Douglas, D., & Becker, M. (2011). Usability evaluation of electronic health records: Where we are; Where we need to be. Presented at the Human-Computer Interaction Lab Symposium 2011.

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Becker, M., Douglas, D., & Horst, R. (2010). Evaluating the usability of Federal Student Aid print publications with representative users. Proceedings of the 54th Annual Meeting of the Human Factors & Ergonomics Society. https://doi.org/10.1177/154193121005402607

Professional References

  • Jeff Pass | Digital Strategist and Senior Lead Technologist | Booz Allen Hamilton | jeffpass@gmail.com | 301-807-3634
  • Nick Weinel | User Experience Specialist | Freelance | nick.weinel@gmail.com | 240-357-3359
  • Cory Lebson | UX Research Consultant and Author | Lebsontech | cory@lebsontech.com | 301-593-0506

Interests

Music Composition, Keyboards

Writing, Fiction

Video Games and Video Game Design

Parenting and Fatherhood

Mark BeckerSenior User Experience Specialist