Mark Becker

Senior User Experience Specialist with 14 years of experience conducting usability evaluation and remediation on a variety of websites and web applications. Seven years of experience performing summative evaluations of medical devices as part of U.S. Food and Drug Administration (FDA) acceptance testing. Holds an M.A. in Human Factors and Applied Cognition from the George Mason University Department of Psychology.

The following are some examples of my past work. Please contact me for more information about these projects, or for more examples!

• Was an integral part of a multi-year effort to improve the United States Postal Service's website, USPS.com, including work on the Informed Delivery tool, mail and package tracking, and the Postal Store.
• Administered medical human factors evaluations of an intraoperative neuromonitoring system (IONM), blood refrigeration systems, dialysis devices, an ocular imaging system, a bedside blood glucose monitor, a negative pressure wound-sealing pump, and more.
• Performed usability evaluations of print publications, the FAFSA application process, readability analyses, and focus groups for the U.S. Department of Education.
• Took part in behavioral research on biometrics systems for the National Institute of Standards and Technology (NIST).
• Conducted comprehension testing for a major credit card company, focusing on communications with cardholders (emails, notifications).

Weinel, N., Kale, N., & Becker, M. (2019). Quick wins: Making an impression with your UX strategy. UXDC 2019.

Becker, M. (2017). User research delivers for the U.S. Postal Service: The impact of customer inputs on the enhancement of USPS.com. UXDC 2017. https://www.slideshare.net/UserWorks/user-research-delivers-for-the-us-postal-service-uxdc-2017

Becker, M., Bevitt, J., & Horst, R. (2016). User research to enhance the U.S. Postal Service website. Proceedings of the 60th Annual Meeting of the Human Factors & Ergonomics Society. https://www.slideshare.net/UserWorks/user-research-to-enhance-the-us-postal-service-website

Becker, M. & Horst, R. (2011). Design insights from observing student loan applicants correcting their FAFSAs online. Proceedings of the 55th Annual Meeting of the Human Factors & Ergonomics Society. https://doi.org/10.1177/1071181311551436

Horst, R., Douglas, D., & Becker, M. (2011). Usability evaluation of electronic health records: Where we are; Where we need to be. Presented at the Human-Computer Interaction Lab Symposium 2011.

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Becker, M., Douglas, D., & Horst, R. (2010). Evaluating the usability of Federal Student Aid print publications with representative users. Proceedings of the 54th Annual Meeting of the Human Factors & Ergonomics Society. https://doi.org/10.1177/154193121005402607

• Jeff Pass | Digital Strategist and Senior Lead Technologist | Booz Allen Hamilton | jeffpass@gmail.com | 301-807-3634
• Nick Weinel | User Experience Specialist | Freelance | nick.weinel@gmail.com | 240-357-3359
• Cory Lebson | UX Research Consultant and Author | Lebsontech | cory@lebsontech.com | 301-593-0506