Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maura Pina DeShane

Portola,CA

Summary

Motivated Sales Representative with over 20 years of Human Resources/Relations experience. Customer oriented with creative and strategic thinking sales experience. Proficient in external and internal customer service, market research and analysis. Proven ability to exceed sales goals and retain clients.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

37
37
years of professional experience

Work History

Sr. Retail Manger

North Rim Grand Canyon - Aramark Destinations
07.2023 - Current
  • Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
  • Oversaw visual merchandising efforts, creating appealing displays that showcased products effectively and drove sales growth.
  • Coordinated with regional management to align store operations with broader company objectives, ensuring consistent performance across all locations.
  • Championed employee recognition programs that bolstered morale, improved retention rates, and positively impacted overall job satisfaction.
  • Optimized store layout for efficient customer flow, improving overall shopping experience and maximizing sales potential.
  • Reduced employee turnover by fostering a positive work environment, offering competitive compensation packages, and providing clear advancement opportunities.
  • Developed strong relationships with vendors, negotiating favorable pricing and terms for merchandise purchases.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Gift Shop/Warehouse Manager

North Rim Grand Canyon Lodge/Aramark
05.2022 - 06.2023
  • Oversaw the operations of the Gift Shop and Warehouse for the North Rim Lodge.
  • Managed a team of 6 Retail, 3 Warehouse employees and 3 international (J1) employees
  • 88.8% retainment of employees to end of season.
  • Coaching and mentoring resulted in two employees being promoted into supervisory positions.
  • Successfully completed Mid-season and end of season inventory.
  • Exceeded store sales goals for May through October season.
  • Restored shipping operation for warehouse.
  • Increased sales in the Native American jewelry and arts department in Gift Shop.
  • Enhance sales by implementing merchandising and promotional events.
  • Connected with customers daily to understand needs, assist customer and collect feedback to optimize operations.
  • Created good repor with Native American artists and buyers as well and other outside vendors, making sure invoices were paid timely and product displayed per of their instructions.
  • Manager on Duty for the Lodge and employee housing/common areas on a bi-monthly schedule.

Retail Sales Lead

Snow Mountain L.L.C.
05.2018 - 07.2021
  • Mentored newly hired sales associates in selling techniques, customer service and communication skills to improve sales expertise.
  • Able to handle difficult situations with calm and professionalism.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Oversaw entire stock management process, including receiving incoming merchandise, self-replenishment and shrinkage control.
  • Exceeded store sales goals for seasons 2019, 2020 and 2021.

Professional Financial Specialist

Plumas District Hospital
08.2014 - 10.2017
  • Processed billing statements for patient charges to Medicare, Medi-Cal, Veteran Affairs, Workers Compensation and private insurances.
  • Reconciling accounts monthly.

Retail Sales Associate

Dollar General
01.2022 - 04.2022
  • Receiving Fresh deliveries bi-weekly and stocked in coolers immediately. Focus on food expiration rotation.
  • Knowledge of End Caps, Sky shelving, recovery, and stocking.
  • Able to Multi-task, working register, complete receiving from vendor deliveries and stock shelves all within work shift.
  • Daily auditing of items for weekly sales, discounts, product expiration.
  • Following weekly plans for product placement such as re-adjusting shelving, price changes, end of season products.
  • Keep a balanced register till at the end of shift.
  • Good Customer Service and knowledge of product within the store to help customers with their shopping.

Compliance and Benefits Specialist

Snow Mountain L.L.C.
05.2018 - 08.2019
  • On and Off Boarding employees in a timely manner.
  • Liaised between employees and senior leadership to address inquiries, contract processing and foster problem resolution.
  • Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.
  • Sorted job applicants, vetted candidates and recommended individual for key positions.
  • Maintained employee benefits program.
  • Created monthly newsletter and arranged employee events.

Human Resource Generalist Supervisor

UPS
09.1988 - 06.2014
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
  • Oversaw new employee onboarding procedures from initial training to skill development.
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
  • Sorted job applicants, vetted candidates and recommended individuals for key positions.
  • Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
  • Participated in unemployment hearings to ensure proper handling of individual cases.
  • Participated in corporate seminars and meetings covering employee programs.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
  • Advise top management on appropriate employee corrective actions.

Education

Certificate of Completion - Medical Assisting

Bryman College
San Francisco, CA
06.1985

High School Diploma - undefined

Jefferson High School
06.1983

Skills

  • Regulatory compliance
  • Creating marketing plans
  • Staffing and recruiting professional
  • Leadership development
  • Brand awareness
  • Personal engagement
  • Safety oversite
  • Mentoring and coaching
  • Team collaboration
  • Product upselling

Timeline

Sr. Retail Manger

North Rim Grand Canyon - Aramark Destinations
07.2023 - Current

Gift Shop/Warehouse Manager

North Rim Grand Canyon Lodge/Aramark
05.2022 - 06.2023

Retail Sales Associate

Dollar General
01.2022 - 04.2022

Retail Sales Lead

Snow Mountain L.L.C.
05.2018 - 07.2021

Compliance and Benefits Specialist

Snow Mountain L.L.C.
05.2018 - 08.2019

Professional Financial Specialist

Plumas District Hospital
08.2014 - 10.2017

Human Resource Generalist Supervisor

UPS
09.1988 - 06.2014

High School Diploma - undefined

Jefferson High School

Certificate of Completion - Medical Assisting

Bryman College

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Maura Pina DeShane