Malcolm Bulls
IT Support/ Sales Associate/ Inventory Specialist
Baltimore,MD
Summary
Versatile Assistant General Manager with 15+ years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Customer-oriented Manager with 15+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
8
8
years of post-secondary education
21
21
years of professional experience
Work History
Assistant GM/ IT Manager
Forum Caterers
Baltimore , MD
03.2004 - 03.2020
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw computer database and physical filing systems.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Performed pricing and estimates based on customer needs and requirements.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Assistant Manager
Dollar General
Annapolis, MD
10.2013 - 01.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Sales Representative
The Mobile Solution
Baltimore , MD
08.2009 - 02.2013
- Ranked Top 3 Sales Representatives for the Entire East Coast in Mobile Device Sales for 5 months in a Row
- Ranked Top 5 Sales Representatives for the Entire East Coast in Mobile Accessories for 8 months in a Row
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Set up calendar with customer birthdays and other special events for personal touch.
- Revitalized product revenues to over $10,000 in 3 Months.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Expanded customer base and boosted profit within product line.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
Randallstown High School
Randallstown, MD 08.2004 - 07.2008
Associate of Science - Business Administration/ Computer Science
CCBC
08.2007 - 05.2009
Bachelor of Science - Computer Science And Programming
Ferrum College
08.2009 - 06.2011
Penetration Tester Certificates ( OSCP, CIISP,) - Cyber Security
Cybrary
MD 11.2020 - Current
Skills
Strategic planning skill
Timeline
Penetration Tester Certificates ( OSCP, CIISP,) - Cyber Security
Cybrary
11.2020 - Current
Assistant Manager
Dollar General
10.2013 - 01.2015
Sales Representative
The Mobile Solution
08.2009 - 02.2013
Bachelor of Science - Computer Science And Programming
Ferrum College
08.2009 - 06.2011
Associate of Science - Business Administration/ Computer Science
CCBC
08.2007 - 05.2009
High School Diploma -
Randallstown High School
08.2004 - 07.2008
Assistant GM/ IT Manager
Forum Caterers
03.2004 - 03.2020
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