Mbunya Chlorine
Upper Marlboro,Maryland
Summary
Dynamic Guest Service Advocate with a proven track record at Target, where I leveraged my customer service background and complex problem-solving abilities to enhance client satisfaction. Excelled in complaint handling and resource management, significantly improving service delivery and customer retention. Mentored junior staff, showcasing assertiveness and decision-making skills, to elevate team performance. Compassionate professional with background in social and human service assistance. Skilled in providing support to diverse populations, including individuals with disabilities and those in need of mental health services. Strengths include effective communication, crisis intervention techniques, and development of personalized care plans. Successfully improved client well-being and facilitated community resource connections in previous roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CASA Volunteer
Casa Systems
Washington DC , Maryland
11.2022 - Current
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Worked closely with staff members to develop meaningful ways for corporate sponsors to engage in volunteering initiatives.
- Conducted research on potential volunteer opportunities in areas like the Congress, the Supreme Court, and Prince George's Council.
- Assisted with setting up meetings with U.S. Senators and congresspeople held meetings with these lawmakers concerning the role of Congress in passing favorable laws vis-à-vis the plights of immigrants.
Guest Service Advocate
Target
Upper Marlboro, Maryland
12.2023 - 12.2024
- Professionally handled customer complaints, deescalating as necessary to ensure resolution.
- Assisted customers in resolving service issues by troubleshooting technical problems.
- Provided advice to customers on product features, benefits, and usage.
- Prepared solutions to ensure customer retention.
- Monitored customer accounts for changes or updates that may require additional follow-up.
Education
Associate of Science - Biological Sciences
Prince George's Community College
Upper Marlboro, MD05-2026
Skills
- Customer service background
- Assertiveness
- Call handling
- Complaint handling
- Personal service background
- Complex Problem-solving
- Resource management
- Decision-making skills
- Collaboration and teamwork
- Policy development
- Crisis support
- Legal research
- Document filing
- Persuasion mastery
Languages
French
Professional
Accomplishments
- Best Honor Society Treasurer
- Principal honor roll
Affiliations
- Was a full participant in the Green Club( focus on composting waste after student's launch)
- An active tennis player throughout my high school years.
- Currently an active member of the SGA(student government Association)
- Currently an active WOW participant (Women of Wisdom)
- A current TRIO member
Certification
- High School Diploma(Largo High School)
- Maryland Driver's License
References
References available upon request.
Timeline
Guest Service Advocate
Target
12.2023 - 12.2024
CASA Volunteer
Casa Systems
11.2022 - Current
Associate of Science - Biological Sciences
Prince George's Community College