Summary
Overview
Work History
Education
Skills
Relevant Experience and Achievements
Certifications and Professional Development
Additional Information
Timeline
Generic

McArthur Clark

Loganville,GA

Summary

Experienced IT professional with a robust background in quality assurance and software testing. Proficient in analyzing system requirements, creating and executing test cases, and ensuring software quality. Adept at troubleshooting issues and collaborating with cross-functional teams to drive defect resolution and enhance system performance. Seeking a Quality Analyst role to leverage technical skills and contribute to software quality assurance.

Overview

16
16
years of professional experience

Work History

Triage Specialist

Optum, LLC
Atlanta, GA
08.2008 - Current
  • Assessed and prioritized patient needs for obstetric referrals and authorization approvals.
  • Conducted account verification procedures to ensure accuracy and completeness of patient data.
  • Maintained thorough documentation of all interactions and transactions related to patient referrals and authorizations.
  • Collaborated with healthcare providers and insurance companies to streamline the referral and approval process.

Education

Cybersecurity

CyberWarrior Academy
Boston, MA
04-2023

MBA - Healthcare Administration

Keller University
Decatur, GA
06-2011

BBA - Business Administration

Devry University
Decatur, GA
01-2009

Skills

  • Information Security
  • Programming & Scripting: Java, Python
  • Databases: Microsoft SQL Server
  • Tools & Technologies: Wireshark, Snort, SOAP UI, Fiddler, Splunk
  • Other Skills: Network Forensics, Data Security, Vulnerability Analysis, Network Risk Mitigation

Relevant Experience and Achievements

  • Developed and executed software tests to identify software problems and their causes.
  • Analyzed system requirements and technical specifications to create and execute test cases for large business initiatives.
  • Utilized Fiddler and Splunk to identify and troubleshoot memory, CPU, network, and IO issues.
  • Conducted web automation using SOAP UI
  • Acted as team lead and subject matter expert for eCAC product implementation.
  • Established and maintained test cases and test data for comprehensive testing.
  • Participated in walk-throughs, inspections, reviews, and user group meetings for quality assurance.
  • Communicated and interacted with appropriate areas on problems, changes, and enhancements impacting data, workflow, and functionality within IT software.

Certifications and Professional Development

  • Security Infrastructure Development: Developed and deployed firewalls and Intrusion Detection and Prevention Systems (IDPS) using open-source software.
  • Network Forensics Analysis: Utilized open-source tools such as tcpdump, Wireshark, Snort, and Bro to analyze packets and conduct network forensic investigations.
  • Security Automation with Python: Acquired proficiency in automating security tasks through Python programming language mastery.
  • Malware Analysis and Binary Disassembly: Extracted malicious executables from documents to identify malware tactics, conducted debugging and disassembly of malicious binaries.

Additional Information

  • Core Values: Demonstrates integrity, compassion, strong relationships, innovation, and performance in all professional endeavors.
  • Communication Skills: Strong verbal and written communication skills, proven ability to work in a team environment and as a self-starter.
  • Adaptability: Ability to work quickly and efficiently in an environment where priorities and tasks may shift.

Timeline

Triage Specialist

Optum, LLC
08.2008 - Current

Cybersecurity

CyberWarrior Academy

MBA - Healthcare Administration

Keller University

BBA - Business Administration

Devry University
McArthur Clark