Versatile business leader bringing 20 years of leadership experience across multiple industries. Strategic problem-solver dedicated to improving customer experiences. Willing to take on any task to support team and help business succeed. Offers strong communication and relationship building abilities.
Hi, I’m
Chris McClain
Durham,United States
Summary
Overview
14
years of professional experience
Work History
Caring Beyond
President, Board of Directors
03.2022 - Current
Job overview
- Define organizational problems to create and implement correction plans.
- Manage and planned social activities to encourage program engagement.
- Review outcomes and metrics to evaluate performance, effectiveness and impact.
- Complete all necessary state and federal filings for organization.
- Talent purchasing for events, including negotiating contracts with agents and booking managers.
- Build relationships with potential donors and sponsors.
- Increased event revenue by 100% year over year.
Better Homes And Gardens The Masiello Group
Realtor/Team Leader
08.2016 - Current
Job overview
- Founded The Burbank Group, which consistently ranks in top three teams in Maine and New Hampshire.
- Established strong relationships with clients through positive attitude and attentive response, leading to 50% sales growth year over year.
- Monitor team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Ranked number one in closed volume with referral partner OpCity.
- Negotiate purchases leading to positive outcomes for clients.
The Portsmouth Gas Light
Bar Supervisor
05.2013 - 09.2018
Job overview
- Planned and scheduled entertainment, selecting artists and bands to perform.
- Handled myself with composure in stressful situations.
- Improved customer satisfaction by developing and implementing new service initiatives, such as cocktail of the week program.
- Reduced staff turnover by creating a positive and engaging environment.
- Trained new team members.
- Kept cool under pressure in high volume environment, serving over 2,000 customers per day.
Ri Ra Irish Pub
Assistant Restaurant Manager
04.2011 - 05.2013
Job overview
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Streamlined systems and procedures to reduce staffing needs.
- Created new reporting to streamline inventory, cost, and forecasting.
The Stone Church Music Club
Owner and Talent Buyer
05.2009 - 05.2011
Job overview
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations, including inventory and cost control.
- Scheduled all entertainment building relationships with nationally touring musicians and their agents/managers.
Education
Great Bay Community CollegePortsmouth, NH
Associate of Science from Computer Science
University Overview
Skills
- Financial Reporting
- Effective Communicator and Public Speaker
- Microsoft Office Suite
- Relationship Building
- Problem Solving
- Donor Management
- Event Planning
- Hubspot CRM
- Contract Writing and Negotiation
- Attention to Detail
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Music expresses that which cannot be said and on which it is impossible to be silent."
Timeline
President, Board of Directors
Caring Beyond
03.2022 - Current
Realtor/Team Leader
Better Homes And Gardens The Masiello Group
08.2016 - Current
Bar Supervisor
The Portsmouth Gas Light
05.2013 - 09.2018
Assistant Restaurant Manager
Ri Ra Irish Pub
04.2011 - 05.2013
Owner and Talent Buyer
The Stone Church Music Club
05.2009 - 05.2011
Great Bay Community College
Associate of Science from Computer Science
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