Open To Work
MATTHEW DE LA TORRE
NORWALK,CA
Work Preference
Summary
Dynamic leader with proven expertise in staff management and multitasking abilities, honed at Grocery Outlet Bargain Market. Excelled in enhancing team productivity and customer satisfaction through effective problem-solving and employee motivation. Skilled in inventory oversight and fostering teamwork, consistently achieving superior results without compromising service quality.
Work History
Property Manager
JRealty Property Management
Long Beach, CA
04.2025 - Current
- Oversaw daily property operations, ensuring compliance with regulations and standards.
- Managed tenant relations, addressing concerns and facilitating effective communication.
- Coordinated maintenance requests, optimizing response times and service quality.
- Developed and implemented marketing strategies to attract prospective tenants.
Leasing Consultant
Avenue5 Residential
Norwalk CA
11.2024 - 08.2025
- Guided prospective tenants through leasing processes, showcasing property features and benefits.
- Developed and maintained strong relationships with residents to enhance community satisfaction.
- Coordinated property marketing strategies to attract potential renters effectively.
- Conducted regular market analysis to assess competitive rental rates and occupancy trends.
SUPERVISOR
Grocery Outlet Bargain Market
14027 PIONEER BLVD NORWALK CA 90650
03.2022 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
SERVER / CASH OFFICE
SPLITSVILLE LUXURY LANES
Anaheim, CA
09.2021 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Agent /Front Desk Night Auditor
Mariott Vacation Club
Newport Beach, CA
06.2022 - 12.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
SERVER
Sugar Factory
Santa Monica, CA
09.2019 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Panini Kabob Grill
01.2017 - 08.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Norwalk High Schoo;l
Norwalk, CA06.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Policy Enforcement
- Inventory Oversight
- Multitasking Abilities
- Teamwork and Collaboration
Certification
- Licensed TRAVEL AGENT - 03/05/2024 - CURRENT
- ABC ALCOHOL Training - RENEWAL BY 06/24/2027
Timeline
Property Manager
JRealty Property Management
04.2025 - Current
Leasing Consultant
Avenue5 Residential
11.2024 - 08.2025
Front Desk Agent /Front Desk Night Auditor
Mariott Vacation Club
06.2022 - 12.2022
SUPERVISOR
Grocery Outlet Bargain Market
03.2022 - 06.2024
SERVER / CASH OFFICE
SPLITSVILLE LUXURY LANES
09.2021 - 02.2023
SERVER
Sugar Factory
09.2019 - 09.2020
Server
Panini Kabob Grill
01.2017 - 08.2019
High School Diploma -
Norwalk High Schoo;l