Mc Donald Bandiola
Marikina,Metro Manila
Summary
Dynamic, results-driven with technical expertise, actively pursuing opportunities for growth and development. Proven ability to leverage problem-solving and innovation skills to drive efficiency and enhance project outcomes. Committed to continuous learning and adapting to emerging technologies, ensuring alignment with industry trends. Eager to contribute to a team that values creativity and collaboration.
Overview
13
13
years of professional experience
Work History
Tech/Systems Support Analyst
IQVIA Solutions Operations Center Philippines, Inc.
03.2021 - Current
- Understand customers enquiry and respond via allowed available channel
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked and escalated as required
- Perform all procedures accurately, including work processes, data entry requirements and complaint management processes
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Advisor II/ Subject Matter Expert
Concentrix Philippines
06.2014 - 03.2021
- Mentored junior advisors, fostering professional development and skill enhancement.
- Led initiatives that increased overall team productivity and effectiveness in service delivery.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Customer Service Representative
Sterling Global Call Center Incorporated
08.2012 - 03.2014
- Managed complex customer concerns, providing effective solutions in real-time.
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
Education
2-Year - Hotel and Restaurant Management
Dipolog School of Fisheries
Olingan, Dipolog City, Zamboanga Del Norte, Philippines03-2010
Skills
- Able to build strong relationships with co-workers
- Flexible and quick learner
- Self-driven with attention to detail and follow-through
- Ability to multitask and work under pressure
- Adaptable and can execute quickly on changing program requirements with flawless execution
- Ability to manage time effectively
Timeline
Tech/Systems Support Analyst
IQVIA Solutions Operations Center Philippines, Inc.
03.2021 - Current
Advisor II/ Subject Matter Expert
Concentrix Philippines
06.2014 - 03.2021
Customer Service Representative
Sterling Global Call Center Incorporated
08.2012 - 03.2014
2-Year - Hotel and Restaurant Management
Dipolog School of Fisheries