Years of working experience
McKay Gleason
Middletown
Summary
Motivated employee with a strong background in customer service and safety management at Spouting Rock Beach Association. Proven ability to enhance guest experiences through effective problem-solving and team collaboration. Skilled in equipment troubleshooting and maintaining high cleanliness standards, ensuring a safe and enjoyable environment for all guests. Learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards.
Overview
4
4
Work History
Tennis Court/Racket Maintenance
Spouting Rock Beach Association
04.2024 - Current
- Maintained supplies inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Supported sales teams with technical expertise during pre-sales engagements, helping close deals successfully.
- Contributed to team success by sharing knowledge, providing mentorship, and actively participating in training sessions.
- Received training on both racket stringing and clay court maintenance
Lifeguard
Spouting Rock Beach Association
04.2023 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Cabana Attendant
Spouting Rock Beach Association
04.2021 - 09.2022
- Implemented creative solutions for guest issues or complaints, turning potential negative experiences into positive ones that built customer loyalty.
- Contributed to team efficiency by assisting with inventory management and restocking supplies as needed.
- Collaborated with other departments like food service, maintenance, and security personnel to ensure seamless guest experiences throughout their visit.
- Welcomed guests to pool and resort by providing friendly, memorable service.
- Maintained positive relationships with other staff members, fostering a collaborative work environment conducive to excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tasks simultaneously while consistently delivering exceptional service levels to guests.
- Improved cleanliness standards by conducting regular inspections of cabanas and surrounding areas, minimizing guest complaints related to hygiene.
- Prevented property damage by proactively addressing maintenance issues or reporting concerns to management when necessary.
- Assisted with inventory and cabana set-up each day before opening.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Arts - Archeology
Dickinson College
Carlisle, PA05-2029
High School Diploma -
Middletown High-school
Middletown, RI06-2025
Skills
- Incident response
- Hand tool proficiency
- Team collaboration
- Heavy lifting
- Packing and shipping
- Safety management
- Quality inspection
- Equipment troubleshooting
- Problem-solving
- Multitasking
- Reliability
- Mechanical skills
Languages
English
Native or Bilingual
French
Elementary
Timeline
Tennis Court/Racket Maintenance
Spouting Rock Beach Association
04.2024 - Current
Lifeguard
Spouting Rock Beach Association
04.2023 - 09.2023
Cabana Attendant
Spouting Rock Beach Association
04.2021 - 09.2022
Bachelor of Arts - Archeology
Dickinson College
High School Diploma -
Middletown High-school
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