McKayla Brown
Farmington,AR
Summary
Early-career resolution professional with experience in case management, complaint resolution, and customer relationship management. Known for timely follow-through, clear communication, and problem-solving that improves customer satisfaction. Strong focus on accurate documentation and effective escalation to support service outcomes.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Resolution Supervisor
Walmart Home Office
Bentonville, Arkansas
12.2017 - 10.2019
- Improved customer satisfaction and loyalty by taking responsibility for customer issues and driving follow-through to closure.
- Managed customer issue resolution with timely, effective responses to inquiries.
- Coached team members on case documentation and follow-up actions to uphold service standards.
- Assisted team members in resolving customer satisfaction concerns, enhancing overall service effectiveness.
- Reviewed complaints and researched policy details to ensure accurate routing of cases through escalation steps.
Resolution Specialist
Walmart Home Office
Bentonville, Arkansas
08.2017 - 12.2017
- Managed complex customer issues, ensuring timely and effective resolutions to maintain customer trust.
- Managed complex customer issues, ensuring timely and effective resolutions.
- Adapted quickly, built strong relationships, and delivered excellent service, enhancing client satisfaction and fostering collaboration.
- Supported work under tight deadlines in fast-paced settings to meet client needs.
- Learned and adapted quickly to new technology and software applications.
Education
GED -
North Arkansas College
Harrison, AR05-2015
Skills
- Complaint resolution
- Case management
- Case documentation
- Customer relationship management
- Quality assurance
- Team supervision
- Problem solving
Certification
- Paraprofessional
Timeline
Resolution Supervisor
Walmart Home Office
12.2017 - 10.2019
Resolution Specialist
Walmart Home Office
08.2017 - 12.2017
GED -
North Arkansas College