Michael Albright
Fort Worth,TX
Summary
Resolution representative with deep expertise in conflict management, problem-solving, and customer service excellence. Known for strong focus on team collaboration and delivering high-impact results. Skilled in mediation, negotiation, and implementing effective strategies to resolve issues efficiently. Adaptable and reliable, consistently meeting evolving demands.
Overview
26
26
years of professional experience
Work History
Resolution Supervisor
American Airlines
03.2022 - Current
- Served as the primary point of contact for reservation agent escalations, resolving complex cases quickly and effectively.
- Reduced customer complaints by effectively managing escalated issues and providing satisfactory resolutions.
- Effectively diagnosed creative ways to generate sales revenue on customer sales calls
International AAdvantage Representative
American Airlines
05.2015 - 05.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support while support sales goals.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Regional Sales Manager
Kappa Pulbishing
01.2000 - 05.2015
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
Education
Agricultural Economics
Texas A&M University
College Station, TX12-1992
Skills
- Teamwork and collaboration
- Problem-solving abilities
- Problem-solving
- Time management
- Active listening
Timeline
Resolution Supervisor
American Airlines
03.2022 - Current
International AAdvantage Representative
American Airlines
05.2015 - 05.2022
Regional Sales Manager
Kappa Pulbishing
01.2000 - 05.2015
Agricultural Economics
Texas A&M University
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