Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mckayla Capozzoli

Cheyenne

Summary

Dynamic and compassionate professional with extensive experience at Smile Doctors, excelling in patient education and chairside assistance. Proven ability in conflict resolution and time management, enhancing patient satisfaction through effective communication and thorough orthodontic care. Skilled in x-ray processing and dedicated to fostering a positive patient experience.

Overview

12
12
years of professional experience

Work History

Cinician III

Smile Doctors
05.2023 - Current
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
  • Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.

Lead Oral Surgery Assistant

Frontier Oral Surgery
02.2016 - 08.2019
  • Developed educational materials for patients regarding the importance of proper oral hygiene and aftercare following surgery.
  • Ensured patient safety by adhering to strict infection control protocols throughout all aspects of clinical operations.
  • Assisted in managing billing processes, ensuring timely submission of insurance claims and accurate record-keeping for financial transactions related to patient care.
  • Coordinated with other medical professionals such as anesthesiologists, making certain that all required pre-operative assessments were completed.
  • Provided compassionate care to patients during sedation, monitoring vital signs and administering necessary medications as directed by the surgeon.
  • Managed inventory of supplies, maintaining adequate stock levels for the clinic''s needs.
  • Prepared patients mentally before procedures by addressing concerns or answering questions, resulting in reduced anxiety and increased trust.
  • Utilized advanced knowledge of surgical instruments aiding surgeons effectively during critical moments.
  • Maintained compliance with HIPAA regulations at all times, safeguarding patient confidentiality and privacy rights.
  • Enhanced patient experience by providing thorough pre-and post-operative care instructions.
  • Served as a mentor to new assistants joining the team, sharing expertise and fostering a culture of learning and growth within the clinic.
  • Assisted oral surgeons in complex procedures, ensuring a smooth surgical process for patients.

Sales Associate

Sally's Beauty Supply
03.2013 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to achieve monthly sales targets.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.

Education

Triumph High School
Cheyenne, WY

Dental Assisting

American School of Dental Assisting
Cheyenne, WY
07-2013

Skills

  • Time management
  • Customer service
  • Active listening
  • Goal oriented
  • Problem-solving
  • Conflict resolution
  • Retail sales techniques
  • Sales skills
  • Chart updating
  • Oral hygiene instruction
  • X-ray processing
  • Orthodontic patient follow-up

Timeline

Cinician III

Smile Doctors
05.2023 - Current

Lead Oral Surgery Assistant

Frontier Oral Surgery
02.2016 - 08.2019

Sales Associate

Sally's Beauty Supply
03.2013 - 08.2016

Triumph High School

Dental Assisting

American School of Dental Assisting

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