McKayla Hankin
Miami Beach
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking an opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Merchandising Manager
Alo Yoga
Coral Gables
06.2025 - Current
- Analyzed sales data to optimize inventory levels and product placement.
- Created visual displays that reflected brand ethos and attracted customer interest.
- Trained staff on merchandising best practices and product knowledge initiatives.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Ensured compliance with company policies regarding product display and inventory management.
- Reviewed store performance data and made adjustments accordingly.
- Developed and implemented merchandising strategies to increase sales and profits.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
- Managed inventory levels across multiple channels to ensure product availability and minimize overstock.
- Identified and addressed performance issues within the merchandising team, implementing solutions to improve efficiency.
Sales and Service Manager
Alo Yoga
Coral Gables
02.2024 - 06.2025
- Fostered relationships with customers to enhance loyalty and satisfaction.
- Analyzed sales trends to inform strategic decision-making for store performance.
- Led team meetings to communicate objectives and motivate staff effectively.
- Resolved escalated customer complaints in a timely manner.
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
- Analyzed customer feedback to identify areas of improvement in services and products.
- Identified opportunities for process improvements within the sales department.
- Reviewed employee performance and provided constructive feedback to ensure optimal results.
- Provided training for new team members on customer service processes and procedures.
- Prepared weekly and monthly reports on sales progress against targets.
- Collaborated with marketing team to develop promotional materials that drive sales growth.
- Monitored daily sales performance and adjusted staff schedules accordingly.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Led team engagement to assist cross-functional departments and achieve goals.
- Coached, developed and motivated team to achieve revenue goals.
Sales Associate/Key Holder
Kiehl's
Aventura
10.2023 - 09.2024
- Engaged customers with product knowledge and personalized service.
- Collaborated with team members to enhance customer experience and satisfaction.
- Conducted product demonstrations to highlight benefits and features.
- Managed inventory levels and organized stock for efficient access.
- Resolved customer inquiries and concerns promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Completed sales and inventory spreadsheets based on daily business.
Boutique Lead
Aritzia
Aventura
03.2023 - 02.2024
- Assisted in the development of individualized action plans for each mentee.
- Monitored and tracked progress of mentees towards meeting their goals.
- Encouraged open communication between mentors and mentees to foster trust.
- Maintaining high standards of customer service throughout the store.
- Developing strategies to maximize profits within the store.
- Resolving customer complaints efficiently and professionally.
- Identifying areas of improvement within operations and implementing changes accordingly.
- Handling cash transactions accurately, including processing payments, refunds.
- Managing day-to-day tasks such as opening, closing the store, managing deliveries.
- Working closely with other departments such as marketing and merchandising to ensure brand consistency.
- Implementing policies and procedures relating to security, stock control and customer service.
- Collaborating with other Boutique Team Leaders in order to maintain consistent standards across stores.
Merchandise Team Leader
Aerie By American Eagle
Aventura
02.2021 - 08.2022
- Displayed appropriate signage for products and sales promotions.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Monitored weekly, monthly and quarterly achievement goals.
Staffing Supervisor
American Eagle Outfitters
Miami Beach
09.2019 - 02.2021
- Contacted job applicants to inform of application status.
- Prepared and submitted listing of qualified applicants to store team leader for review and coordinated next-phase interviews with management team and potential candidate.
- Monthly safety audit
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Supported onboarding of new employees by hosting orientation sessions.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Merchandise Manager
American Eagle Outfitters
Manchester
04.2018 - 09.2019
- Prep, plan, and execute monthly floorset
- Restocking the sales floor
- Adjusting product placement for sell through and to promote sales on items not on the top styles list
- Update all marketing from promotional changes to window builds
- Coaching associates
- Manage a team of 10-16 overnight associates during floorset
- Manage a team of 10-25 sales associates on a day to day basis
Retail Operations Manager
Ulta Beauty
Epping
11.2016 - 04.2018
- Set weekly promotional changes
- Managed payroll
- Made daily adjustments
- Daily inventory counts
- Coaching associates through tasks
- Completion of brand planograms in an orderly and productive manner
Overnight Merchandise Lead
American Eagle Outfitters
Manchester
05.2016 - 04.2018
- Monthly floorset execution
- Window builds
- Marketing changes
- Overnight Merchandise Associate guidance through tasks when management needed assistance
Merchandise Service Coordinator
Ulta Beauty
Epping
08.2016 - 11.2016
- Organization of stock room
- Fulfillment of product
- Assisting in completion of planograms
Prestige Beauty Advisor
Ulta Beauty
Manchester
02.2015 - 08.2016
- Take part in monthly training
- Leading store events
- Assisting customers in finding the perfect combination of products to fit their needs and lifestyle
Education
Esthetics License - Esthetics
The Elizabeth Grady School of Esthetics & Massage Therapy
Medford, MAHigh School Diploma -
Raymond High School
Raymond, NHSkills
- Organizational skills
- Attention to detail
- Merchandising expertise
- File management
- Telephone communication
- Strong work ethic
- Personable demeanor
- Product knowledge
- Time management
- Scheduling proficiency
- New hire orientation
- Employee training
- Reliability and responsibility
Timeline
Merchandising Manager
Alo Yoga
06.2025 - Current
Sales and Service Manager
Alo Yoga
02.2024 - 06.2025
Sales Associate/Key Holder
Kiehl's
10.2023 - 09.2024
Boutique Lead
Aritzia
03.2023 - 02.2024
Merchandise Team Leader
Aerie By American Eagle
02.2021 - 08.2022
Staffing Supervisor
American Eagle Outfitters
09.2019 - 02.2021
Merchandise Manager
American Eagle Outfitters
04.2018 - 09.2019
Retail Operations Manager
Ulta Beauty
11.2016 - 04.2018
Merchandise Service Coordinator
Ulta Beauty
08.2016 - 11.2016
Overnight Merchandise Lead
American Eagle Outfitters
05.2016 - 04.2018
Prestige Beauty Advisor
Ulta Beauty
02.2015 - 08.2016
High School Diploma -
Raymond High School
Esthetics License - Esthetics
The Elizabeth Grady School of Esthetics & Massage Therapy