Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

McKayla Johnson

Fruita,CO

Summary

Results-driven sales professional with a passion for delivering exceptional customer experiences. Proven track record of exceeding sales targets through effective communication and relationship-building skills. Experienced in identifying client needs and recommending tailored solutions to drive revenue growth. Thrives in fast-paced environments and enjoys collaborating with team members to achieve common goals. Eager to leverage my sales expertise to contribute to a dynamic organization committed to success.

Overview

6
6
years of professional experience

Work History

Virtual Sales Representative

T-Mobile COR
07.2023 - 09.2023
  • Increased customer retention rates by providing exceptional after-sales support and addressing customer concerns promptly.
  • Developed, maintained and utilized diverse client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Maintained current knowledge of evolving changes in marketplace.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Kept detailed records of daily activities through online customer database.
  • Boosted sales by proactively engaging with potential clients through cold calling.

Mobile Expert

T-Mobile - COR
08.2021 - 07.2023
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Developed and maintained strong relationships with customers to establish rapport and build trust.
  • Maintained sound knowledge of company product suites.
  • Led Apple product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Assistant Manager

Titan Mobile/TPR of T-mobile
01.2019 - 05.2021
  • Worked with customers to help find the right product and plan to suit their specific needs
  • Answered telephones and scheduled customer appointments
  • Handled customer complaints calmly and professionally
  • Troubleshot device and service issues for customers and assisted them with any needs regarding phone transfers
  • In charge of company merchandising, including placements of demo devices and advertisement
  • Scanned new inventory when it arrived at the store
  • Managed inventory needs, including ordering store supplies
  • Made call backs and follow ups with customers to ensure they are satisfied with the product and services
  • Opened and closed the store, making sure it is clean and ready for the next business day
  • Worked alongside coworkers in a manner that creates a positive atmosphere to ensure that customers and employees have a positive experience
  • Made sure to hit personal and store sales goals for the month
  • Counted the store cash fund, deposits, and cash drawers at open or close
  • Managed the store when the GM is out of store, and shared in GM responsibilities.

Shift Lead

Costa Vida
03.2018 - 01.2019
  • Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
  • Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons for their needs
  • Supervised other clerical staff and provided training and orientation to new staff
  • Decided where the employees are placed, and made sure they are accomplishing their position efficiently
  • Opened the store and made sure everything is prepared for a successful business day
  • Closed the store and made sure enough food is prepped for the next day opening shift
  • Took on responsibilities like offering discounts if the customer is dissatisfied, and making sure that even if the customer had a poor experience their next will be above satisfactory even if it involves my personal attendance.

Education

Highschool Diploma -

Fruita Monument Highschool
01.2017

Skills

  • Communication
  • Active listening
  • Writing
  • Typing
  • Customer service
  • Problem solving
  • Team-Oriented
  • Excellent sales skills
  • Healthy competition
  • Building customer rapport
  • Technology
  • Musical instruments
  • Team selling
  • Voice Acting
  • Sales Techniques
  • Brand Management
  • Goal Setting
  • Sales management

Accomplishments

  • Customer Obsession 2019 won award with a score of 9.87 out of 3000+ stores.
  • Top Sales Performance. In Multiple months of my career with Titan Mobile. I was awarded for being number 1 in my sales district and in the top 10 of the entire company for not only completing sales, but getting the most out of every one.
  • Google Reviews. Received a number of reviews for the store regarding customer satisfaction working with me personally.
  • Best M.I.T Was recognized for my eorts in becoming part of the management team with Titan mobile. Was the top student in my Manager In Training program.

References

  • Vanessa Nicholas, (720)216-7525, Titan Mobile-Store Manager, CO
  • Marvin Flores, (970)312-6762, Titan Mobile- Store Manager, UT
  • Drew Havko, (719)210-0705, T-Mobile COR - GM, CO
  • Jen Bostow, (719)201-8284, T-Mobile COR - VR Coach, CO
  • Daniel Duran, (719)201-8498, T-Mobile COR - Assistant Manager

Timeline

Virtual Sales Representative

T-Mobile COR
07.2023 - 09.2023

Mobile Expert

T-Mobile - COR
08.2021 - 07.2023

Assistant Manager

Titan Mobile/TPR of T-mobile
01.2019 - 05.2021

Shift Lead

Costa Vida
03.2018 - 01.2019

Highschool Diploma -

Fruita Monument Highschool

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McKayla Johnson