McKayla Lewis
Phoenix,AZ
Summary
Results-driven technical support specialist with a focus on customer service and technical troubleshooting. Demonstrated ability to resolve complex issues efficiently while maintaining high customer satisfaction levels. Eager to leverage expertise in a dynamic team environment.
Overview
6
6
years of professional experience
Work History
Technical Support Advisor
NDA Signed - Fortune 500 Company
Mesa, AZ
06.2024 - 07.2026
- Resolved technical issues for customers, ensuring timely and effective solutions to enhance user experience.
- Provided expert guidance on our company's devices, improving customer satisfaction through personalized support.
- Educated customers on product features and functionalities, fostering informed decision-making and usage.
- Collaborated with cross-functional teams to escalate complex issues, facilitating faster resolutions for clients.
- Documented troubleshooting processes and customer interactions in internal systems for quality assurance purposes.
- Assisted in training new team members, sharing best practices to improve overall team performance.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
Sales Associate
Deseret Industries
Mesa, AZ
10.2020 - 05.2024
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new staff on sales processes and best practices to enhance team performance.
- Implemented promotional displays to increase product visibility and drive sales engagement.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Streamlined checkout procedures, reducing wait times and enhancing overall customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
GED -
Red Mountain Highschool
Mesa, AZSkills
- Software installation
- Application support
- Hardware diagnostics
- Customer service
- Active listening
- Verbal and written communication
- Desktop support
- Decision-making
- Product troubleshooting
- Software diagnosis
- Reliability and punctuality
- Patience and composure
- Cash handling
Timeline
Technical Support Advisor
NDA Signed - Fortune 500 Company
06.2024 - 07.2026
Sales Associate
Deseret Industries
10.2020 - 05.2024
GED -
Red Mountain Highschool