McKayla Mandina
Thibodaux,LA
Summary
Proven multitasker and customer service expert, excelled at Outback Steakhouse by seamlessly integrating guest service with operational demands. Demonstrated exceptional ability to manage high-pressure situations, ensuring guest satisfaction through active learning and efficient problem-solving. Skilled in greeting guests and managing waitlists, showcasing strong organizational skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Scorekeeper
Lafourche Parish Government
06.2025 - 08.2025
- Documented game actions to accurately update league, player and team statistics.
- Set up, checked and broke down equipment for each Softball/Baseball games.
- Collaborated effectively with fellow scorekeepers, sharing best practices for consistent and accurate record keeping across multiple events.
- Followed players and referee calls to keep score correct throughout games and operated electronic scoreboard to show latest numbers.
- Promoted a positive atmosphere at sporting events by maintaining professional conduct while interacting with participants and spectators.
- Managed time effectively during high-pressure situations, ensuring the accurate and timely recording of all relevant game data.
- Reduced errors in scoring records through meticulous attention to detail when documenting game statistics.
- Facilitated seamless transitions between games by preparing all necessary materials and equipment for scorekeeping prior to each event.
Special Needs Buddy
Lafourche Parish Government
06.2025 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Compassion with those who were special needs to allow a safe and comfortable environment.
Restaurant Hostess
Outback Steakhouse
05.2024 - 06.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Thibodaux High School
Thibodaux, LA05-2020
Bachelor of Arts -
West Virginia Wesleyan College
Buckhannon, WVBachelor of Science - Public Health Science, Biology
Xavier University of Louisiana
New Orleans, LA05-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Certification
Xavier University Red River Athletic Conference 23-25 Scholar Athlete
Xavier University Nominee to The National Society of Leadership and Success Fall 2025
Languages
English
Native or Bilingual
Timeline
Scorekeeper
Lafourche Parish Government
06.2025 - 08.2025
Special Needs Buddy
Lafourche Parish Government
06.2025 - 06.2025
Restaurant Hostess
Outback Steakhouse
05.2024 - 06.2025
High School Diploma -
Thibodaux High School
Bachelor of Arts -
West Virginia Wesleyan College
Bachelor of Science - Public Health Science, Biology
Xavier University of Louisiana
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