McKayla Nelson
Layton,Utah
Summary
Dedicated professional with demonstrated strength in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relations and exceeding goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Wee Care Pediatrics
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Certified Nursing Assistant
Legacy House of Park Lane
09.2023 - 08.2024
- Deliver compassionate care to patients suffering from acute conditions and injuries and ensure patient comfort during bed rest and transport
- Monitor patient vital signs, blood pressure, pulse, and oxygen saturation level
- Ensured the safe transfer of patients from beds to wheelchairs, changed dressings, and monitored wounds for signs of infection
- Coordinate with the registered nurse to supervise, train, and mentor new caregivers and student CNAs on healthcare safety protocols and patient-centered care standards
Psychiatric Technician
BridgeHouse Health
05.2020 - 01.2024
- Helped manage treatment for psychiatric patients by monitoring behaviors, medication compliance and vital signs
- Empowered patients and improved coping skills by facilitating psycho-educational groups
- Maintained group safety and coordinated swift response to different types of emergencies
- Established strong therapeutic relationships with patients built on trust and shared interest in patients' mental health and recovery
- Promoted client wellness and independence with close support and proactive skill building
- Implemented behavior plans created by a BCBA and documented how the client responded to treatment and any negative and positive change seen while implementing the plan
Admissions Coordinator
Elevations RTC
01.2021 - 10.2023
- Coordinate with cross-functional teams to identify process gaps and develop solutions, resulting in a waitlist for the program, and better relationships with referral sources
- Manage 10-20 cases at a time for potential admission to the program, this included emailing back and forth with families, educational consultants, school districts and medical professionals
- Keeping track of confidential documents pertaining to the clients health history and school history
- Used both microsoft and google platforms to create accurate reports for corporate, and The State of Utah
- Communicated with diverse groups of clients, built rapport and long-term relationships, and achieve marketing and admissions goals
Registered Behavioral Technician
Neurobehavioral Center for Growth
02.2020 - 05.2021
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
Stay at Home Mom
11.2017 - 02.2020
Car Wash Manager
Magic Wash Car Wash
09.2016 - 11.2017
- Counseled patients on emotional, personal care, and behavioral health issues
- Worked with families to teach them skills to help improve relationships and behaviors in their home lives
- Built relationships with customers to increase repeat business and high revenue for the company
- Managed a team of 4-6 people and implemented a training program to help new employees learn the ins and outs of the car wash
- Managed daily workloads by organizing schedules and delegating tasks
- Responded quickly to emergency situations involving chemical spills or other accidents with the car wash
Education
Certication in Medical Assisting -
Davis Technical College
Kaysville, Utah11.2024
Skills
- CPR
- BLS
- Phlebotomy
- Applied Behavioral Analysis
- RBT
- Patient Care
- De-escalation Techniques
- Attention to Details
- Conflict Resolution
- Empathy
- Google Systems
- Microsoft Systems
- Marketing
- Application Review
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- EMR / EHR
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
Certification
- CPR, 07/01/24
- BLS, 07/01/24
- RBT, 07/01/25
- CNA, 07/01/24
- AED, 07/01/24
Timeline
Medical Assistant
Wee Care Pediatrics
08.2024 - Current
Certified Nursing Assistant
Legacy House of Park Lane
09.2023 - 08.2024
Admissions Coordinator
Elevations RTC
01.2021 - 10.2023
Psychiatric Technician
BridgeHouse Health
05.2020 - 01.2024
Registered Behavioral Technician
Neurobehavioral Center for Growth
02.2020 - 05.2021
Stay at Home Mom
11.2017 - 02.2020
Car Wash Manager
Magic Wash Car Wash
09.2016 - 11.2017
- CPR, 07/01/24
- BLS, 07/01/24
- RBT, 07/01/25
- CNA, 07/01/24
- AED, 07/01/24
Certication in Medical Assisting -
Davis Technical College
Similar Profiles
Susan R TateSusan R Tate
Front Desk Medical Assistant at Wee Care PediatricsFront Desk Medical Assistant at Wee Care Pediatrics
Marlyn HernandezMarlyn Hernandez
Medical Assistant at Wee Care PediatricsMedical Assistant at Wee Care Pediatrics
Amanda CollinsAmanda Collins
Student Medical Assistant at Wee Care PediatricsStudent Medical Assistant at Wee Care Pediatrics